Customer Support Specialist

Welcome to Dyninno, a San Francisco-based group of companies that has been providing top-notch products and services in finance, travel, and entertainment across 50 markets since 2004. In 2024 Dyninno proudly celebrates its 20th anniversary. Our passion for excellence has taken us far and wide, and we now have a team of over 5,400 professionals working from offices in the USA, UK, Colombia, Latvia, Moldova, Romania, Turkey, Uzbekistan, Egypt, and the Philippines.

Our multinational and multicultural family is united by a shared goal of changing lives and making dreams come true. Our corporate culture is all about creating a positive, nurturing environment where people can grow and thrive, and we’re always looking for like-minded individuals to join us on this incredible journey.

Position Summary:
Our professional team is looking for a highly motivated and results-driven Customer Support Specialist to join our fast-growing Fintech team. You will play a key role in ensuring a seamless onboarding experience for B2B clients, maintaining compliance with regulatory requirements, and delivering exceptional client support. This role involves managing client communications, supporting internal teams, and driving continuous improvement through feedback analysis and cross-functional collaboration to enhance customer satisfaction and retention.

BLOCK 1. Responsibilities

• Solving day-to-day client inquiries and issues using various communication methods.
• Handle communications across email, CRM, and chat with timely, accurate responses.
• Build strong client relationships, resolving issues to drive satisfaction and retention.
• Prepare and organize client documentation accurately and on time.
• Maintain clear guidelines, training materials, and client instructions.
• Collaborate with Compliance, Sales, and Product to improve processes.
• Analyze trends, gather feedback, and recommend workflow and product enhancements.
• Voice customer needs in meetings, fostering a client-focused culture.
• Ensure onboarding meets internal policies, AML/KYC, and regulatory standards.

BLOCK 2. Qualifications

• Fluent English and Russian (written & spoken).
• Excellent communication and interpersonal skills-written and verbal.
• Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Proactive and collaborative team player with a problem-solving mindset.

BLOCK 3. Benefits

• Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions.
• Learn and exchange ideas in lectures and workshops led by colleagues and team leads;
• Full-time official employment in IT park Company (we are interested in long-term collaboration).
• Enjoy employee discount programs and have fun at monthly internal activities and celebrations.
• Work from an ultra modern and well-equipped new office in Chisinau, Sculeni (Calea Iesilor, 6A).

Contact person:
Vera Kasaeva
v.kasaeva@multipass.co