Cognitive Analyst

Job Description
The ideal Cognitive Analyst candidate is a detailed planner, expert communicator, and a great analyst who is committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

Job Responsibilities:

• Act as Product Owner for Virtual Agent and Now Intelligence solutions and collaborate with all stakeholders to develop and maintain a product roadmap. This might involve identifying business needs, assessing market trends and other tool offerings, determining priorities and timelines for feature development and implementation;
• Develop and implement chatbot and NLP solutions that meets the needs of the business. This might involve designing the chatbot's conversation flow, assist or integrate it with other systems or platforms, and testing and debugging the chatbot to ensure that it functions as intended;
• Enhance the chatbot's conversation capabilities using the Now Intelligence capabilities;
• Create user stories and use cases to guide the development of new features and functionality for the chatbot and NLP solutions. This might involve working with the platform development team to fully validate the technical requirements, and communicating with stakeholders to ensure that user needs are met;
• Monitor and evaluate the chatbot's performance and make improvements as needed. This might involve analyzing user feedback, identifying areas for improvement, and implementing changes to the chatbot's algorithms or conversation flow;
• Collaborate with other team members and stakeholders to ensure that the chatbot meets the needs of the user or client. This might involve communicating with project managers, developers, and other team members to coordinate efforts and ensure that the chatbot is delivered on time and to the desired quality level;
• Stay up-to-date with the latest ServiceNow developments and best practices in the field of VA and NLP, and incorporate these into the design and development as appropriate;
• Help ensure that the feature is able to accurately predict outcomes for a wide range of scenarios;
• Adjusting the parameters of the machine learning model used by Predictive Intelligence to improve its performance. This may involve adjusting the learning rate, the number of layers in the model, or the size of the training dataset;
• Analyzing the predictions made by the model and comparing them to actual outcomes, and using this information to adjust the model's parameters or training data;
• Incorporate additional data sources: Adding additional data sources to the model may help improve its accuracy. For example, if the model is being used to predict IT service disruptions, incorporating data from monitoring tools or incident reports may help the model make more accurate predictions.

Job Requirements

• Eager to experiment and think outside the box;
• Fundamental analytical and conceptual thinking skills;
• Experience in creating workflows and personalized experiences;
• Good documentation & technical writing capabilities;
• Stakeholder management skills;
• Excellent planning, organizational, and time management skills;
• Fluent in ServiceNow and Service Management Technologies;
• Experience in designing and implementing IT and non-it workflows/procedures (low code - no code development);
• Familiar with Agile/Scrum Methodology - User Stories writing, Acceptance Criteria, Definition of Done;
• ITILv3 or ITIL4 Certified;
• Business Analysis experience;
• Excellent command of spoken and written English.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer?

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• A monthly budget for flexible benefits program;
• Flexible working hours and work from home, aligned with project needs;
• Friendly team who is eager to meet you.

What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.