After Hours Dispatcher Weekend

After-Hours Weekend Support — Day Shift (On-Site)

Location: Chișinău, Moldova (office only)
Schedule: Saturday & Sunday, 12:00 PM – 12:00 AM (Moldova time)
Pay: $100 per shift (fixed rate per completed 12-hour shift)

About the role
Keep weekend operations covered while core teams are offline. This is not a dispatcher role—no load booking. You’ll handle all inbound communications, provide status updates, and monitor OTR activity to ensure issues are escalated and resolved fast.

What you’ll do

• Answer and triage every incoming call during your shift (drivers, brokers, vendors).
• Provide updates (ETA, delays, notes) via phone/email/SMS per SOP.
• Monitor OTR operations: active loads, driver statuses, check-ins/outs; escalate incidents.
• Document everything in the TMS and communication tools (notes, timestamps, outcomes).
• Coordinate urgent situations (breakdowns, towing/roadside, facility issues) using playbooks.
• Handover at shift end with a clear summary of open items and resolutions.

Requirements

• Strong English (spoken & written).
• Calm under pressure; excellent communication and problem-solving.
• Fast typing and organized record-keeping.
• 1+ year in customer service/operations/help desk/transport support preferred.
• Weekend availability for the stated on-site shift.

Why join us
Official employment + benefits - Structured training - Supportive team - Growth opportunities.