After-Hours Weekend Support — Night Shift (On-Site)

Location: Chișinău, Moldova (office only)
Schedule: Saturday & Sunday, 12:00 AM – 12:00 PM (Moldova time)
Pay: $100 per shift (fixed rate per completed 12-hour shift)

About the role
Be the steady point of contact overnight. Not a dispatcher role—no load booking. You’ll take all incoming calls, drive timely updates, and monitor OTR activity to maintain continuity until day teams return.

What you’ll do

• Own all inbound calls during your shift; triage, resolve, or escalate per SOP.
• Push proactive updates to stakeholders (drivers/brokers/internal) as situations change.
• Oversee OTR operations: track progress, driver status, and appointment windows.
• Maintain precise logs in the TMS and comms tools (who/what/when/outcome).
• Handle after-hours incidents (detours, delays, equipment issues) and coordinate vendors.
• Deliver a crisp shift handover noting open tickets and next steps.

Requirements

• Strong English (spoken & written).
• Clear communicator; cool head in urgent situations.
• Detail-oriented with solid multitasking and typing skills.
• 1+ year in customer service/operations/help desk/transport support preferred.
• Weekend availability for the stated on-site shift.

Why join us
Official employment + benefits - Structured training - Supportive team - Growth opportunities.