Client Experience Specialist

US Software Solutions is a software development company focused on providing digital technologies to the Utilities, Telecommunications, Energy Efficiency, Renewable Energy, and Gas/Electricity sectors. Thanks to a team consisting exclusively of experts in their field, we are ready to supervise any project, regardless of its complexity and scale.

We are looking for a dynamic, proactive and a highly organized and efficient Client Experience Specialist. The Client Experience Specialist is responsible for connecting with clients after service visits, gathering feedback, and ensuring a positive customer experience to improve technician performance and overall satisfaction.

Responsibilities:

• Receive inbound calls from technicians/clients after a technician completes a service visit;
• Collect and record client feedback regarding the service provided;
• Address any concerns promptly or escalate to the appropriate department;
• Track and report customer satisfaction levels (NPS) to management;
• Maintain accurate records of calls, feedback, and follow-up actions.

Qualifications:

• Excellent verbal and written English skills;
• Strong attention to detail and ability to document feedback accurately;
• Customer service or call center experience is an advantage.

What we offer:

• Competitive salary package;
• Being part of a international, dynamic work environment;
• Paid time off (PTO) such as sick days and vacation days.

Work schedule:

• Monday - Friday from 15:00 till 23:00