IT Incident Manager

We are looking for an IT Incident Manager to join our Dynatech team within the global Dyninno Group.

Dynatech is a multi-product tech hub supporting travel, fintech, and entertech divisions of Dyninno Group with IT, marketing, operations, and administrative expertise. Our team of forward-thinking professionals, spread across Latvia, Dubai, and India, harnesses the latest technological advancements and innovative thinking to deliver modern, game-changing solutions to clients in over 50 countries.

As an IT Incident Manager, you will be responsible for driving IT incident confirmation, analysis, investigation, and escalation.

Responsibilities:

• Driving IT incident confirmation, analysis, investigation, and escalation to responsible parties.
• Root cause analysis and follow-up with responsible parties.
• Incident resolution coordination until complete IT service recovery.
• Work with monitoring and log aggregation tools.
• Communication with external and internal service providers and stakeholders.
• Work in shifts according to the team’s schedule (including evening and night shifts, work on weekend), as well as on-call duty.

Requirements:

• Basic theoretical understanding of IT infrastructure services – on networking, operating system, application levels (web services) is a must-have to be successful in this role.
• Experience with some infrastructure/application monitoring, log management tools.
• Some familiarity with Linux systems – at least on basic command level.
• Basic understanding of IT Security principles.
• Strong problem-solving, analytical, and time management skills.
• Excellent communication, negotiation, and collaboration skills.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• End-result oriented mindset and ability to lead incident resolution from start to end.

Will be considered an advantage:

• Ability to navigate and understand source code on a basic level for troubleshooting purposes.

• We don’t want to set any limits, but if we are naming the numbers, then the salary for this position is 1,100 – 1,200 USD NET per month.

With us you will have:

• Modern new office in Chisinau, Sculeni (Calea Iesilor, 6A).
• Engagement with a global travel organization - operating in a modern and dynamic team where everyone’s opinion matters.
• Hands-on experience with industry-defining innovative trends.
• Participation in global-scale projects - creating an impact in all our international offices.
• Full-time official employment in IT Park Company (we are interested in long-term collaboration).
• Stable and transparent work remuneration system
• Free coffee/water/fruits.
• Gifts for your birthday/wedding/birth of a child.