Aviation Customer Support Manager

Super opportunity to work for a european company remotely in Moldova!

Simply Contact is a dynamic leader in the customer support and customer service industry, providing services to customers around the world.
International experience and recognition: we are proud of our achievements, such as winning gold in the ‘Best Crisis Management Approach’ category at the European Contact Centre & Customer Service Awards (ECCCSAs) - 2022 and a silver Stevie Award in the ‘Contact Centre of the Year’ category - 2023.
Strong team: more than 660 talented professionals in 5 offices in Ukraine, Poland and Romania, Moldova and Bulgaria united by common values and commitment to excellence.
Global clients: our client list includes global multinational companies in airline, delivery, fintech, transport, etc.

Our ideal candidate:

• At least 1 year of experience in a customer support team;
• English language proficiency at B2 level;
• Knowledge of Russian is an advantage;
• High self-organisation, discipline and responsibility;

Job Description:

• Help passengers with airline ticket reservations (changes, cancellations). Incoming calls and chats;
• Advise customers on airline services;
• Handling issues related to flight cancellations and delays.

We offer:

• Attractive salary;
• Professional training;
• Remote work;
• Opportunities for development: professional growth in an international dynamic company with career prospects.