SIP/VoIP Junior Support Engineer

The suitable candidate should have basic knowledge about VoIP technologies, preferably working experience 1-2 years with SIP protocols.

This role involves providing technical support, close communication with the clients, diagnosing basic VoIP-related issues, and assisting in maintaining communication services.

Key Responsibilities:

• Provide first-level technical support for SIP/VoIP services.
• Assist in troubleshooting VoIP quality, connectivity, and configuration issues.
• Analyze SIP call flows and logs to identify basic signaling problems.
• Work with customers and internal teams to resolve technical issues.
• Support the configuration and maintenance of VoIP systems.
• Collaborate with network and systems engineers for VoIP solutions.
• Monitor VoIP systems for performance issues and assist in optimizations.

Required Knowledge and Experience:

• Basic knowledge of SIP, RTP, and VoIP protocols.
• Experience with VoIP platforms such as Asterisk, 3CX or others.
• Understanding of networking basics (TCP/IP, NAT, DNS, firewalls).
• Hands-on experience with Wireshark or similar tools.
• Familiarity with Linux-based VoIP solutions.
• Strong troubleshooting and problem-solving skills.
• Good communication skills and ability to explain technical concepts.

Preferred Qualifications:

• Degree in Telecommunications, IT, Computer Science, or related field.
• Certifications such as CCNA Voice or VoIP-related certifications, an advantage.
• Experience in customer support or service provider environments.