Загруженный файл CV

WORK EXPERIENCE

[06/2015 – 09/2015] Retail Salesperson
Levi's
City: Chişinău | Country: Moldova

• Greet customers and ascertain what each customer wants or needs.
• Dealing with customer queries and complaints.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Compute sales prices, total purchases and receive and process cash or credit payment.

[06/2013 – 08/2014] Waiter
Terrace „Palatul Național”
City: Chişinău | Country: Moldova

• Greeting and serving customers.
• Taking customer orders and delivering food and beverages.
• Making menu recommendations, answering questions.
• Providing detailed information on menus.

[05/2016 – 09/2016] Seller consultant, Kitchen helper
"Harris Teeter" Supermarket
City: Hilton Head Island | Country: United States

• Greeting and serving customers.
• Slicing deli meats and cheeses to order, frying and baking chicken and other products, preparing sandwiches, salads, and more.
• Providing product suggestions and assist customers with special deal.
• Stocking cases and ensuring that the customers have a variety of high-quality deli items to choose from.

[05/2017 – 08/2017] Bartender
„Canta Cuisine” Restaurant Castle Cantacuzino
City: Bușteni | Country: Romania

• Preparing alcoholic or non-alcoholic beverages for bar and patrons.
• Interacting with customers, taking orders and serving snacks and drinks.
• Assessing bar customers’ needs and preferences and making recommendations.

[02/2018 – 04/2018] Salesperson
„International Travel Network” Travel Agency
City: Chişinău | Country: Moldova

• Interacting with customers via phone.
• Assisting clients with necessary information. Arranging flights, insurance and accommodation.
• Collecting and processing payments.
• Advising clients on travel arrangements, e.g. visas and passports.
• Sending out e-tickets to clients.
• Keeping clients up to date with any changes.

[07/2018 – 11/2018] Subcontractor, HR Agent
"Kendleton" Construction Company
City: Chişinău | Country: Moldova

• Establishing private contracts with another LTD companies specialized in construction.
• Giving a possibility for people who wants to work legally in UK.
• Making invoices for LTD companies.
• Solving different types of issues.

[2019 – 2021] CSR/After-Hours Dispatcher
APL Cargo Inc
City: Chișinău | Country: Moldova

• Addressed customer inquiries and resolved issues related to shipment schedules, delays, and other logistics concerns.
• Maintained accurate records of customer interactions and transactions, ensuring data integrity and compliance with company policies.
• Coordinated with carriers and drivers to ensure timely pickup and delivery of shipments during non-business hours.
• Monitored the status of in-transit shipments, providing real-time updates to customers and addressing any issues that arose.
• Managed emergency situations and facilitated communication between stakeholders to minimize disruptions.

[2021 – 2024] Broker Freight Dispatcher
Transimex Global Corp.
City: Chișinău | Country: Moldova

• Managed daily operations of the brokerage, ensuring smooth coordination between customers, carriers, and internal teams.
• Developed and implemented operational procedures to improve efficiency and service quality.
• Analyzed logistics data to optimize routes, reduce costs, and enhance delivery times.
• Trained and supervised staff, fostering a productive and cohesive team environment.

EDUCATION AND TRAINING

[2016 – 2019] Certificate in marketing and logistics
Academy of Economic Studies
City: Chişinău | Country: Moldova

LANGUAGE SKILLS

Mother tongue(s): Romanian
Other language(s):

• English
  • LISTENING C1
  • READING C1
  • WRITING C1
  • SPOKEN PRODUCTION C1
  • SPOKEN INTERACTION C1
• Russian
  • LISTENING C2
  • READING C2
  • WRITING C1
  • SPOKEN PRODUCTION C1
  • SPOKEN INTERACTION C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

COMMUNICATION AND INTERPERSONAL SKILLS

Professional Skills
Professional Summary
Dedicated logistics professional with extensive experience in freight brokerage and dispatch operations. Skilled in customer service, quote generation, and ensuring the timely and cost-effective transportation of goods. Adept at working closely with sales teams and clients to deliver exceptional service and build long-term relationships.

Key Skills

• Freight Brokerage
• Dispatch Operations
• Customer Service
• Quotation Generation
• Logistics Coordination
• Route Optimization
• Problem Solving
• Team Leadership
• Communication
• Data Analysis