Загруженный файл CV

Work permit: Moldovan

ABOUT ME

Gender: Male

Highly adaptable professional with 6+ years of experience in customer service, scheduling, and safety-critical roles. Skilled in coordinating operations, managing high volumes of client requests, and ensuring compliance under pressure. Proficient in multitasking across administrative, security, and operational environments. Seeking to leverage proven coordination, problem-solving, and communication skills in logistics and operations roles.

CONTACT

WORK EXPERIENCE

GLL Sport Centre London, United Kingdom

Recreation Assistant
2022 – 2025
I supervised and guided recreation staff, coordinating daily programs for all age groups while maintaining facilities. I trained new team members, optimized schedules, and increased program engagement and satisfaction by 20%, ensuring efficient and safe operations.

GLL Greenwich Sport Centre London, United Kingdom

Receptionist
2020 – 2022
I served as the first point of contact for members and guests, managing bookings, cancellations, payments, and complaints with professionalism. I coordinated classes and events, supported team operations, and oversaw closing. Averaged 200+ weekly bookings with 98% accuracy and resolved 90% of complaints immediately.

Bardwood Support Services London, United Kingdom

Security Welcome Host
2017 – 2020
I supervised guest operations in a busy Westminster hotel, checked guest bookings, monitored access, handled urgent incidents, conducted patrols, and assisted with closing tasks, achieving safe, efficient, and organized operations while maintaining 100% order and security throughout shifts.

EDUCATION AND TRAINING

2020 – 2023
Business Management London School of Commerce
2009 – 2012
Chișinău Polytechnic College

LANGUAGE SKILLS

MOTHER TONGUE(S): Romanian

Other language(s):
English

• Listening B2
• Spoken production B2
• Reading B2
• Spoken interaction B2
• Writing B2

Russian

• Listening B2
• Spoken production B2
• Reading B2
• Spoken interaction B2
• Writing B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Supervised and guided recreation staff, ensuring smooth daily operations. Coordinated programs for all age groups while maintaining facilities. Optimized schedules and workflows to increase engagement and satisfaction by 20%. Ensured efficient and safe operations across all activities. Managed bookings, cancellations, payments, and guest inquiries with professionalism. Coordinated classes, events, and daily team operations efficiently. Oversaw closing procedures and ensured smooth facility operations. Resolved guest complaints promptly, achieving high satisfaction rates. Supervised guest operations in a high-traffic hotel environment. Checked and verified guest bookings accurately. Responded promptly to urgent incidents, ensuring safety and order. Conducted regular patrols to maintain organized and secure premises.

HONOURS AND AWARDS

FEB 2022 Royal Life Saving Society (RLSS UK)
First AID, Automated AED
20 SEP 2019 Security Industry Authority
Public Space Surveillance