Загруженный файл CV

Skills

• Multitasking
• Flexibility
• Analytical
• Attention to details
• Communication skills
• Organizing
• Critical thinking
• Strategic decision making
• Relationship building

Employment

Vehicle & Cargo Claims Specialist
Apr 2025 - Present
Nova Lines, Inc., Chisinau

• Triage incidents and secure the scene
• Gather and preserve evidence (photos, dashcam, ELD/ECM, telematics)
• Obtain driver and witness statements with diagrams
• Assess liability and coverage under policy terms/endorsements
• Liaise with law enforcement; obtain reports and citation details
• Issue preservation/spoliation letters and manage evidence holds
• Set, monitor, and adjust claim reserves; control leakage
• Negotiate with TPAs/insurers on liability and damages
• Prepare demand packages; pursue subrogation and Arbitration Forums filings
• Manage third-party property damage and bodily injury claims
• Review estimates and invoices; authorize payments within authority

Driver Trainer
CRC Transport, Chisinau
Aug 2023 - Apr 2025

• Develop and conduct training programs for new and existing drivers, covering topics such as safety regulations, vehicle operation, and company policies.
• Creating video content to keep Driver’s updated with new company and industry regulations
• Conduct assessments and evaluations to measure the effectiveness of training programs.
• Identify areas for improvement and implement corrective actions.
• Stay updated on industry regulations and best practices to ensure training programs are current and compliant.
• Mentor and coach drivers on safe driving practices, customer service, and professional conduct.
• Assist in the onboarding process for new drivers, including orientation sessions and paperwork completion.
• Collaborate with fleet management to address driver performance issues and implement corrective actions.
• Maintain accurate records of training sessions, assessments, and driver performance.
• Manage Driver’s random drug test pool.
• Constantly monitor events and speeding in Samsara to identify potential driver moving violations or unsafe behavior on the road.

Leadership

• Meet tight deadlines
• Punctual

Languages

• English
• Romanian
• Russian

Safety Supervisor
NOVA LINES, Chisinau, Moldova
Jan 2021 - May 2023

• Team Management
• Personnel Coaching
• Guide the coordinators on their day by day duties
• DataQ Violations
• Preparing and maintaining DQ files (Driver Qualification files)
• Submitting and performing Pre-Employment and Annual Clearinghouse
• Studying, analyzing and maintaining HOS
• Establishing a proper workflow for each subdivision of safety department
• Developing and implementing new ideas
• Creating SOPs
• Ensuring that the Safety department is providing professional and qualified customer service to our contractors
• Collaborating with Operations and Maintenance department

Freight Transport Dispatcher
GRG, Chisinau, Moldova
Jan 2020 - Sep 2020

• Booking loads for car hauling enclosed trucks (34 and 36 feet's)
• Booking pick up and delivery appointments

Customer Service Representative
FORTUS GROUP, Chisinau, Moldova
Jan 2021 - May 2023

• Managing incoming calls and customer service inquiries
• Keeping track of orders delivery time to customers and suppliers
• Booking pick up and delivery appointments
• Adding new loads on the board, preparing the BOL's
• Requesting and taking care of the PPW (Invoices and POD's), including Customs Invoice
• Assisting customers by phone or email, providing the necessary information, and setting up appointments

Barista
PRINCES CRUISES, Santa Clarita, United States
Oct 2018 - Oct 2019

• Prepare and serve coffee, drinks and pastries to customers
• Perform inventory monitoring and ordering
• Execute housekeeping tasks around store

Waiter
KIMBO, Chisinau, Moldova
May 2017 - Sep 2018

• Act as a mediator when necessary, helping to resolve customer concerns and staff issues
• Train new employees on store procedures, corporate branding and best practices
• Execute housekeeping tasks around store