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Sales Representative

Results-driven Sales Representative with experience in customer outreach, lead qualification, and product presentation. Skilled in building relationships with clients, identifying customer needs, and closing sales while maintaining a high level of customer satisfaction. Strong communication skills and ability to work toward sales targets in fast-paced environments.

Experience

03/2025 - 12/2025
Quality Management System
Sales Manager

• Managed and developed relationships with new and existing clients
• Led sales calls, follow-ups, and negotiations to close deals
• Achieved and exceeded monthly sales targets and KPIs
• Trained and supported junior sales staff when required
• Handled client objections and resolved issues professionally
• Maintained accurate customer records in CRM systems

10/2023 - 03/2024
Roslin Solutions
Customer Service Agent

• Customer Support - Assisted customers with inquiries, troubleshooting, and resolving issues efficiently.
• Problem-Solving - Identified and implemented effective solutions to ensure customer satisfaction.
• Crisis Management - Remained calm under pressure and made quick, informed decisions in emergency situations.
• Communication - Maintained clear and professional interactions with customers and team members.

03/2024 - 05/2024
Roslin Solutions
Dispatcher

• Driver Coordination - Communicated with drivers to ensure smooth operations and efficient service.
• Complaint Handling - Managed and resolved customer and driver complaints professionally.
• Route Planning - Optimized and planned routes for timely and efficient transport.
• Problem-Solving - Quickly addressed and resolved issues that arose during transport or service.
• Dispatch Software & GPS - Utilized IDS dispatch software and GPS systems to monitor and assist drivers.

Expertise

• CRM
• IDS
• Excel

Language

• English: Proficient
• Romanian: Native
• Russian: Native