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Profile

Highly organized and efficient, with experience in managing various operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Education

• Bachelor's
  • 2013 - 2016
  • 'Dunarea De Jos' University Of Galati, Galati, Romania
• Associate Of Arts
  • 2008 - 2012
  • College Of Music 'Stefan Neaga', Chisinau

Skills

• Dentrix
• Data Entry
• Billing
• Integration
• Highly organized
• Efficient
• Team player
• Punctual
• Capable of Critical thinking
• Creative
• Adaptable
• Responsible

Languages

• Romanian
• Russian
• English

Employment

Front Desk Receptionist

West Seattle Endodontics, Seattle, WA
Nov 2019 - Jun 2024

• Verified insurance coverage for patients, maximizing reimbursement and minimizing billing errors
• Managed patient scheduling, ensuring efficient use of time and resources
• Maintained accurate and up-to-date patient records, including medical history and insurance information
• Answered phone calls promptly and professionally, addressing inquiries and scheduling appointments
• Greeted patients upon arrival, providing a warm and welcoming atmosphere
• Checked patients in/out for appointments, collecting payments as necessary
• Served as a liaison between patients and dental staff to ensure smooth communication flow
• Assisted with billing procedures, including submitting claims to insurance companies and following up on outstanding balances
• Informed patients about treatment plans, financial options, and appointment reminders via phone or email communications
• Scheduled follow-up appointments based on dentist's recommendations
• Demonstrated strong knowledge of dental terminology to effectively communicate with both professionals and patients
• Achieved high customer satisfaction ratings through friendly demeanor and attentive service
• Prioritized tasks efficiently in a fast-paced environment while maintaining attention to detail
• Leveraged computer skills to accurately input data into electronic health record systems
• Maintained confidentiality of sensitive patient information according to HIPAA regulations
• Collaborated with other front desk staff members to ensure smooth operations during busy periods or staff absences

Cashier Sales Associate

Macy's, Bellevue, WA
Mar 2018 - Jan 2023

• Drove sales and add-on purchases by promoting specific item options to customers
• Presented friendly and positive attitude while communicating clearly with customers and colleagues
• Greeted incoming customers and provided personable and knowledgeable service
• Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
• Processed customer payments quickly and returned exact change and receipts

Front Desk Receptionist

MyDentist Dental Center, Renton, WA
Jul 2018 - Nov 2019

• Assembled new patient welcome packets containing necessary forms/documents prior to their first visit
• Assisted with insurance claims processing, including verifying coverage and submitting necessary documentation
• Coordinated referrals to specialists as needed, ensuring timely communication between offices
• Maintained a professional appearance and demeanor at all times to uphold the reputation of the dental practice
• Served as a point of contact for patients seeking information about services offered by the practice
• Collaborated with billing department to resolve insurance claim denials or discrepancies in a timely manner
• Achieved proficiency in using office equipment such as multi-line phone systems, fax machines, copiers, etc
• Informed patients about available financing options for treatments not covered by insurance plans
• Updated patient records with accurate demographic information during each visit/appointment
• Maintained knowledge of current dental procedures/techniques through ongoing training and professional development opportunities
• Cultivated positive relationships with referring dentists/offices through effective communication and follow-up

Host

Feast, Renton, WA
Jan 2017 - Feb 2018

• Handled calls to deliver establishment details and manage party bookings
• Assisted teammates to ensure a clean and welcoming dining area for incoming guests
• Greeted guests entering restaurant and gathered information to seat groups or place on wait list, distributing pagers to waiting guests

Piano Teacher

School Of Arts, Cosnita, Dubasani
Aug 2012-Jun 2013

• Monitored academic performance and revised educational strategies to enhance development
• Organized classes for student preparation
• Set goals for all lessons, modules, and projects
• Designed classes centered on teaching, showcasing methods, and interactive engagement
• Established meaningful rapport with students, parents, colleagues, and administrators
• Provided individual and group piano lessons to students of all ages
• Provided music theory training for beginner, intermediate and advanced piano students

Courses

• Online Course, QA Software Testing
  • 2025