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Remote

Professional Summary

Motivated and responsible professional with over 4 years of diverse client-facing experience across multiple industries. Skilled in online communication, client support, and content management. Strong ability to adapt to different personalities, manage multiple tasks, and maintain professionalism under pressure. Experienced in remote work and capable of efficiently organizing workflows and meeting deadlines.

Key Skills

• Online chat support and customer service
• Virtual assistance and task management (Notion, Google Docs/Sheets)
• Telegram channel management, content planning, post creation
• Reporting and analytics
• Stress resilience and ability to handle challenging clients
• Strong interpersonal skills and adaptability
• Fluent in Russian; intermediate English (B1-B2)

Experience

1. Chatter / Online Communication Specialist
   Self-employed / Part-time | April 2025 - October 2025 (6 months)

   • Conducted online chats with clients professionally and engagingly
   • Managed multiple conversations simultaneously while maintaining high responsiveness
   • Built trust and ensured confidentiality in client interactions
   • Gained experience in handling diverse personalities and challenging situations

2. Telegram Channel Manager / Content Creator
   Freelance / Part-time | March 2021 - August 2023

   • Managed Telegram channels: planned content calendars, created and published posts
   • Monitored engagement and maintained regular reporting for channel performance
   • Developed skills in content strategy, audience communication, and light SMM

Client-Facing Roles
Various companies / 2019 - 2023 (4 years)

• Provided support and consultation in multiple industries: clothing, psychology, cryptocurrency, sports (yoga), and real estate
• Resolved inquiries professionally, maintaining positive client relationships
• Handled documentation and supported daily operations

Education & Courses

• Course "Formula of Launch" by Mikhail Timochko - online course production and launch
• SMM course by Liliya and Rustam Pokataev

Additional Information

Comfortable with remote work and flexible schedules
Quick learner, proactive, detail-oriented, and highly organized
Focused on support, consulting, and content management, not sales