Загруженный файл CV

Experience

September 2025 - January 2026
Ukraine, Odessa

Summary
Self-motivated, energetic, and polished hospitality professional with over 15 years of experience in high-profile environments, luxury properties, cruise lines, and exclusive yachts. Proven background in managing premium dining operations, organizing high-end events, and delivering exceptional service to affluent, celebrity, VIP, and royal clientele. Strong understanding of luxury service standards, revenue drivers, and financial performance optimization. I can demonstrate superior work ethic, sound business acumen, and uncompromising integrity, handling all matters with discretion and professionalism. Highly proficient with PC systems and applications commonly used within cruise line operations.

• Restaurant Operation Manager - “Nieuw Statendam"/HAL
  • Managed daily restaurant operations, assisted with menu planning, maintained sanitation standards, and ensured high levels of guest satisfaction.
  • Continuously worked to improve both guest and employee satisfaction while maximizing financial performance within areas of responsibility.
  • Oversaw all Maître Ds across restaurant venues to ensure full compliance with SOP standards and consistent follow-up.
  • Verified that daily programs were executed as planned, all F&B-related events were fully manned, and all operational tasks were completed in accordance with standards.
  • Controlled financial performance and revenue targets, implementing necessary strategies and promotional activities to ensure all venues met or exceeded objectives.
  • Managed monthly XO and LO orders, as well as regular inventory ordering for all venues, ensuring full compliance with material control requirements and future operational needs.

January 2025 - July 2025

• Maître D Main Restaurant - "Koningsdam"/HAL
  • Oversaw all Main Dining Room front-of-house operations, with a strong focus on guest satisfaction, staff supervision, and service efficiency. Responsibilities included reservations management in coordination with Assistant Maître D's, staff training, inventory control, and monthly ordering, while ensuring strict adherence to hygiene, quality, and luxury service standards.
  • Supervised Room Service and Crew Mess operations, ensuring all activities were conducted in full compliance with SOP standards and company policies.
  • Maintained regular communication with the Restaurant Operations Manager and Maître D'hôtel regarding operational matters, including responsibility for inventory control and monthly ordering for assigned venues.

August 2024 - December 2024

• Service Steward - S.Y "Sea Cloud"
  • Introduced guests to all amenities and services available during their stay, including guest rooms, yacht venues, and food and beverage offerings, ensuring seamless service from embarkation through departure.
  • Worked closely with a professional butler team to deliver exceptional guest service; primary responsibilities included greeting guests, handling and organizing luggage, managing storage of food and materials, and supporting overall operational flow.
  • Applied innovative service approaches and meticulous attention to detail to consistently enhance the overall guest experience.

February 2024 - June 2024

• Restaurant Supervisor Ritz - Carton M.Y "Evrima"
  • Responsible for the operation and supervision of assigned outlets, ensuring all service and quality standards are consistently met.
  • Assisted in the direction, supervision, performance management, training, and evaluation of all positions within the restaurant department.
  • Monitored restaurant staff performance to ensure duties were carried out in accordance with company policies, as well as safety, environmental, and regulatory requirements.
  • Ensured full compliance with USPH standards and regulations, as well as ILO and other applicable compliance requirements, through continuous follow-up and monitoring.
  • Maintained regular communication with the Restaurant Operations Manager and Maître D'hôtel regarding restaurant operations, including responsibility for inventory control and monthly ordering for assigned venues.

September 2023 - December 2023

• Assistant Maître Hotel Margarita Villa at Sea
  • Enhanced service quality by coaching and guiding team members, and by assisting with the direction, supervision, performance management, training, and evaluation of all positions within the restaurant department.
  • Monitored the performance of restaurant staff to ensure all duties were carried out in accordance with company policies, as well as safety, environmental, and regulatory standards.
  • Ensured full compliance with USPH, ILO, and all applicable health, safety, and regulatory requirements through consistent follow-up.
  • Coordinated daily operational tasks to ensure a seamless, luxury-level dining experience, maintaining the highest standards of food quality and service across assigned venues.
  • Maintained regular communication with the Restaurant Operations Manager and Maître D'hôtel regarding operational matters, including responsibility for inventory control and monthly ordering for assigned venues.

March 2023 - August 2023

• Head Service Butler MY "AL Salamah" | Saudi Arabia
  • Managed guest luggage handling and food storage logistics to ensure seamless and discreet guest experiences.
  • Delivered all aspects of luxury service, including cocktail preparation and floral arrangements for private and high-profile events.
  • Organized staff duties, work schedules, and inventory to maintain exceptional venue cleanliness and operational efficiency.
  • Introduced guests to all amenities and services throughout their stay, including yacht venues and food and beverage offerings, providing attentive service from embarkation through departure.
  • Worked closely with a professional butler team to deliver exceptional personalized service; key responsibilities included welcoming guests, attending to luggage needs, managing food and material storage, and supporting overall operations.
  • Provided services to Royal Family guests (Saudi Arabia - KSA) in a highly confidential and luxury-focused environment.

September 2016 - October 2022

• Maître Hotel /Celebrity Cruise Line
  • Lead one or two specialty restaurants, organizing work schedules to maximize efficiency and service quality.
  • Managed revenue performance and guest rating targets while ensuring full compliance with operational and brand standards.
  • Independently supported the Restaurant Manager with daily operations, special projects, and administrative responsibilities.
  • Monitored and enforced compliance with USPH, ILO, and all applicable health, safety, and regulatory requirements.
  • Maintained regular communication with the Restaurant Operations Manager and Maître D'hôtel regarding operational matters, including responsibility for inventory control and monthly ordering for assigned venues.

March 2014 - September 2016

• Assistant Maître Hotel Celebrity Cruise Line
  • Delivered all aspects of luxury service, including cocktail preparation and floral arrangements for high-end events.
  • Coordinated closely with all departments to enhance guest experience and ensure seamless service delivery.
  • Organized staff duties, work schedules, and inventory control to maintain exceptional cleanliness and operational efficiency.
  • Provided comprehensive training and guidance to ensure all crew consistently adhered to the highest service and operational standards.

July 2010 - November 2012

• Head Waiter Celebrity Cruise Line
  • Supervised and coordinated dining room personnel activities to ensure efficient food service and smooth guest seating.
  • Ensured full compliance with U.S. Public Health (USPH) standards through regular cleaning, organization, and monitoring of crew dining areas.
  • Provided comprehensive training, coaching, and guidance to ensure all crew consistently adhered to the highest service and operational standards.

Skills

• Guests Service
• Mise en Place
• Food Service
• Drinks Service
• Flower Decorations
• Bar Skills
• Inventories/monthly orders
• Housekeeping
• Detailing
• Wine Knowledge
• Cigars Connoisseur
• Accounts
• Stock Control
• Fine Dining
• Purchases
• Event Management
• Strong Work Ethic
• Laundry Procedures
• High Hygiene Level
• Personal Assistant

Education

• Master's Degree in Mechanical Engineering
  Kherson National Technical University | 2017-2022

Languages

• English
• Ukrainian
• Russian

Certifications & Licenses

• Proficiency in survival craft and rescue boats other than fast rescue boats - exp 13.01.2028
• Advanced firefighting - exp 13.01.2028
• Trainings of passenger ship personal - exp 14.02.2028
• Medical first aid on board ship - exp 13.01.2028
• Certificate of proficiency in ship security - exp 25.07.2029
• Security related training and instruction for all seafarers - exp 13.01.2028
• Certificate of proficiency in basic safety training - exp 23.07.2029
• Crisis management and human behavior - exp 28.06.2028
• Personal safety and social responsibilities V/2,4, code a-VI/1-4 - exp 06.30.2028