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Work Experience

July 2023 - Present
Leogrand Hotel S.R.L
Front Office Agent
Answering any incoming calls and offering the
best solutions to the caller. The OTS stands for
One Touch Service, meaning the guests call the
reception for connection with the restaurants or
for other additional questions or information.
Saying,,No" is not acceptable, always offer
options. Providing a perfect service from check-in
to check-out procedures, fulfilling guests' needs
and making clients' stay - unforgettable.
Responsible for welcoming and registering,
exchange services, wake-up call service,
implementation of company policies and
procedures, especially those that refer to VIP
guests services, responding to the comments and
complaints.

October 2022 March 2023
Panda Tur S.R.L
Manager Call Center
Answering phone calls and providing all the
necessary information to the client. Persuading
the client in buying an excursion or a trip.

Education

September 2020 - June 2023
Technical University of Moldova
Bachelor Degree in Economic Science

Languages

Romanian (native), English (fluent), Russian (fluent), Bulgarian (beginner), Japanese (beginner)

Language levels:

• Romanian (5/5)
• English (4/5)
• Russian (4/5)
• Bulgarian (1/5)
• Japanese (1/5)

Skills

• Microsoft Office
• Writing and Editing
• Teamwork
• Attention to Details
• Problem-Solving
• Confidence