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Curriculum Vitae

Objective

Dynamic and client-oriented professional with over 14 years of international experience in aviation, tourism, and administration. Motivated to represent an international company in Moldova, supporting business development and acting as a reliable point of contact on the local market. Strong background in client relations, premium service, coordination, and administrative operations. Seeking a growth-oriented role focused on company representation, client communication, and operational support in Moldova.

Professional Experience

Administrative Director

Zen Resort & Spa
September 2025 – Present

• Organize and coordinate administrative operations, including office management, documentation, correspondence, and communication with partners and local authorities.
• Manage staff: recruit, train, and motivate administrative and service teams; ensure compliance with corporate service standards.
• Participate in budgeting, expense control, cost-efficiency analysis, and financial reporting.
• Maintain a high level of guest service, handle guest feedback, and implement service improvement initiatives.
• Support cross-departmental collaboration between Front Office, Housekeeping, F&B, Maintenance, HR, and Marketing.
• Optimize workflows, introduce new operational standards, and enhance overall efficiency.
• Ensure compliance with safety, sanitation, labor, and licensing regulations.
• Manage contracts and supplier negotiations, oversee resources, and maintain accurate inventory control.

Administrative Director

Purcari Winery, Moldova
September 2024 – September 2025

• Oversaw operations of the luxury tourist complex, including event planning, HR, budgeting, and partner relations.
• Implemented improvements in service flow and guest experience.
• Managed a multilingual team and developed a performance-based bonus system.

Passenger Ground Service Trainee

Sharjah International Airport, UAE
May 2024 – August 2024

• Assisted passengers during check-in and boarding.
• Communicated with international travelers and handled documentation.
• Delivered high-quality service in a fast-paced airport environment.

Tourism Department Manager

Purcari Winery (HQ – Chișinău)
November 2023 – May 2024

• Organized premium wine events for up to 500 guests.
• Designed tourism packages and managed bookings and invoicing.
• Handled corporate client correspondence and partner negotiations.

Sommelier & Guide for International Delegations

Purcari Winery, Moldova
April 2023 – November 2023

• Conducted wine tastings and gastronomic tours for VIP guests and groups.
• Selected wines and beverages in line with menu concepts and guest preferences.
• Presented information about wine regions, grape varieties, and production techniques.
• Designed unique wine routes and excursions to vineyards.
• Ensured high guest satisfaction and hospitality during tastings and tours.
• Oversaw wine storage, serving standards, and inventory control.
• Built partnerships with local wineries and suppliers.
• Delivered training sessions and masterclasses on wine culture and pairing.

Chief Flight Attendant

Aeroflot, Moscow
May 2010 – December 2023

• Led a cabin crew team of 14; ensured flight safety and consistent 5-star service.
• Managed VIP guests, resolved conflicts, and handled emergency procedures.
• Delivered exceptional service to 300+ passengers per flight.

Education & Certificates

• Hotel & Restaurant Management (in progress) – CaBaRe, Moldova (Oct 2024 – Feb 2025)
• IATA Progressive Training – PGSA, UAE (May – Aug 2024)
• BA in Management & Foreign Economic Activity – Moscow, 2008–2011
• Chinese for Aviation – Moscow, 2010

Key Skills

• Guest Experience / Front Office / Reception
• Sales Support / CRM / VIP Client Relations
• Strong Communication & Presentation Skills
• Multilingual & Culturally Adaptive
• Stress Management & Team Leadership
• Event & Booking Coordination

Languages

• Russian – Native
• English – Advanced
• Romanian – Fluent
• Mandarin Chinese – Basic (aviation terminology)

Additional Information

• Valid driver’s license & willingness to relocate
• Completed 3-month Sommelier training (2023)
• Excellent grooming and corporate etiquette
• Confident, friendly, and highly organized