Europass

Date of birth: 01/01/1984
Place of birth: Noakhali, Bangladesh
Nationality: Bangladeshi

Address:
Bld Number 195, Flat Number 07, Dubai, United Arab Emirates,
Hazi Abdur Rahaman Munshi Bari, Senbag, Noakhali, 3820, Noakhali, Bangladesh (Work)

Work Experience

AL TANMYAH SECURITY LLC - Dubai, United Arab Emirates

Security Supervisor - 01/09/2016 - 01/01/2024

• Supervise and lead a team of security officers across assigned shifts.
• Assign duties, schedule shifts, and monitor staff attendance and performance.
• Conduct regular patrols and inspections to ensure security personnel are performing duties effectively.
• Respond to incidents, emergencies, or alarms and coordinate appropriate responses.
• Prepare detailed reports of daily activities, incidents, and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Ensure proper training and onboarding of new security personnel.
• Maintain and enforce all security procedures, protocols, and company policies.
• Liaise with law enforcement or emergency services as necessary.
• Monitor surveillance systems (CCTV) and alarm systems.
• Evaluate and recommend improvements to security operations.
• Maintain logs and records as required by management or regulatory standards.

FIRST GULF FIN COMMERCIAL BROKER LLC - Dubai, United Arab Emirates

Senior Relationship Officer - 01/02/2024 - Current

Client Relationship Management:

• Build and maintain strong, long-term relationships with existing and prospective clients.
• Serve as the primary point of contact for clients, ensuring a high level of customer satisfaction and loyalty.
• Understand client needs and provide personalized banking or financial advice.

Business Development:

• Identify and pursue new business opportunities to grow the client portfolio.
• Cross-sell financial products and services to existing clients (e.g., loans, deposits, investment products, insurance).
• Attend networking events and actively seek referrals to develop new client relationships.

Portfolio Management:

• Monitor and manage the performance of client portfolios to ensure profitability and compliance.
• Conduct periodic reviews and risk assessments of client accounts.
• Ensure all client information is accurately recorded and maintained in CRM systems.

Sales & Revenue Generation:

• Achieve individual and team sales targets.
• Prepare proposals, financial reviews, and presentations for clients.
• Work closely with product and credit teams to structure deals aligned with client needs.

Compliance & Risk Management:

• Ensure compliance with internal policies, procedures, and external regulations.
• Conduct due diligence and KYC for all new and existing clients.
• Identify and escalate potential risks in client relationships.

DUBAI ISLAMIC BANK - Dubai, United Arab Emirates

Receptionist - 01/05/2012 - 30/07/2016

• Greet and welcome visitors in a warm and professional manner.
• Answer, screen, and forward incoming phone calls.
• Manage the front desk, including maintaining a clean and organized reception area.
• Receive and sort daily mail/deliveries/couriers.
• Schedule appointments and maintain calendars.
• Assist with administrative support tasks (e.g., data entry, filing, copying).
• Handle inquiries and provide accurate information about the organization.
• Maintain visitor logs and issue visitor passes.
• Monitor and manage office supplies inventory.
• Coordinate with other departments to ensure efficient office operations.

ROBI TELECOM - Noakhali, Bangladesh

Sales Representative (Marketing) - 01/04/2008 - 28/02/2011

• Identify prospective customers through cold calling, networking, and inbound lead follow-up.
• Present, promote, and sell products/services using solid arguments to prospective and existing customers.
• Understand customer needs and requirements to offer tailored solutions.
• Maintain positive business relationships to ensure future sales.
• Achieve agreed-upon sales targets and outcomes within schedule.
• Coordinate sales efforts with team members and other departments.
• Prepare and deliver appropriate presentations on products and services.
• Keep up-to-date with best practices and promotional trends.
• Submit reports on customer needs, problems, interests, and potential for new products and services.

Education and Training

01/01/2005 - 30/12/2007
Noakhali, Bangladesh
Bachelor of Social Science
Noakhali Government College
Field of study: Education

Language Skills

Mother tongue(s): Bengali

Other language(s):

• English
• Hindi

| Understanding | Speaking | Writing | |---------------|----------|---------| | Listening | Reading | Spoken Production | Spoken Interaction | | C1 | C2 | C1 | C1 | | C2 | C1 | C1 | C1 |

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

Skills

• Lead a team
• Provide leadership

Hobbies and Interests

• Traveling
• Play Cricket
• Careem Play
• Badminton

Language levels:
Bengali (5/5)
English (4/5)
Hindi (4/5)