Загруженный файл CV

About Me

I am a motivated and detail-oriented professional with strong communication and problem-solving skills. I am quick to learn, non-confrontational, and resilient under pressure.

Contact

Chisinau

Skills

• MICROSOFT OFFICE
• PAGES
• KEYNOTE

Languages

• Russian
• French
• English

Education

• (2014-2015) ADMINISTRATIVE SECRETARIAT SRL "MIRACOL", BALTI
• (2016-2020) USPEE "CONSTANTIN STERE" FACULTY OF BUSINESS ADMINISTRATION, CHISINAU
• (2020-2021) BASIC PROFESSIONAL SKILLS NUEVO, JUVISY-SUR-ORGE
• (2021-2022) VOCATIONAL TRAINING INTERN PATHWAY INTO EMPLOYMENT ARIES, SAINTE-GENEVIÈVE-DES-BOIS
  • Professional project development
  • Internship in a company

Experience

• (Oct 2022 - Aug 2023) FRONT DESK MANAGER, HOTEL OPERA MARIGNY, PARIS

  • Check-in/Check-out
  • Processing the reservations of Booking, Expedia, Agoda, HOTELBEDS
  • Airport shuttle service
  • Accounting and invoicing
  • Handle emails and phone calls
  • Providing information regarding Parisian leisure activities and restaurants
  • Supervising the work of hotel cleaners

• (Jun 2022 - Sep 2022) FRONT DESK MANAGER, HOTEL LITTLE REGINA, PARIS

  • Check-in/Check-out
  • Accounting and invoicing

• (Mar 2022 - Jun 2022) FRONT DESK MANAGER, HOTEL L'EMPIRE, PARIS

  • Check-in/Check-out
  • Checking rooms for cleanliness
  • Handle emails and phone calls
  • Spa area administration

• (Jan 2022 - Apr 2022) FRONT DESK MANAGER, TIMHOTEL, PARIS

  • Check-in/Check-out
  • Accounting and invoicing
  • Handle emails and phone calls

• (Oct 2023 - Feb 2024) LOGISTICS SPECIALIST, SITRA, CHISINAU

  • Coordinated and optimized transportation, warehousing, and distribution processes to ensure timely delivery of goods.
  • Maintained communication with suppliers, carriers, and clients to resolve issues and streamline supply chain operations.

• (Feb 2024 - May 2025) CUSTOMER SUPPORT SPECIALIST (CALL CENTER, PSP), CHISINAU

  • Provided professional assistance to customers via communication channels, ensuring a high level of service.
  • Handled inquiries, complaints, and requests, offering effective solutions and maintaining customer satisfaction.
  • Accurately recorded and updated customer information in the CRM-system.
  • Collaborated with team members to improve call handling efficiency and service quality.
  • Maintained calm and professional communication in stressful situations.
  • Monitored inventory levels, prepared documentation, and ensured compliance with regulations.