Загруженный файл CV

Chisinau

Skills
Network Fundamentals:
• Understanding of the TCP/IP - OSI Stack, including knowledge of protocols and layers.
⚫ Skilled in optimizing network security, performance through configuration and troubleshooting of firewall policies, CFS, VPN tunnels (remote access and site-to-site), route policies and admin management of firewalls.
• Familiarity with Cloud concepts, including IaaS, SaaS, PaaS, and understanding differences between them.
• Familiarity with SAML and Google Workspace.

Linux Administration:
• Proficient in troubleshooting Linux administration issues.
• Competent in addressing challenges related to Linux system management and performance.

Scripting Languages:
• Basic knowledge of Bash languages, enabling problem-solving.

Database Management:
• In-depth knowledge of SQL, including database querying and management.
• Ability to work with SQL databases for data manipulation and retrieval.

NOC Monitoring
• Monitoring triggered alarms across the monitoring stack, acknowledging and solving/escalating issues within the SLAS

Experience

Jul 2025-present
Datanet Systems Software, Bucharest - NOC IT Team Lead
• Managing a team of 6 people to accomplish the required tasks as per business needs.
• Acknowledging alerts and creating Jira tickets to track remediation per the Confluence-defined workflows.

Log Analysis:
• Conducted in-depth analysis of logs, metrics and KPI graphs to identify trends, anomalies, and performance issues, enabling proactive resolution of system issues using Kibana, Graphana, MobaXterm.
• Utilized filtering and search techniques to extract relevant data swiftly, improving overall operational efficiency.

Data Retrieval:
• Leveraged WinSCP for secure file transfers and efficient data management, ensuring accurate data retrieval from remote servers.
• Employed MobaXterm to streamline SSH sessions, facilitating remote access and command execution, thereby enhancing productivity in managing various systems.
• Utilized SoapUI for testing telecom services, enabling the retrieval and validation of data for software integrations and ensuring data integrity across applications.
• Utilized DBeaver to retrieve data from various SQL servers and databases.
• Capture and analyze packet data with Wireshark for protocol-level troubleshooting.
• Triaging incidents in PagerDuty (escalations, notify on-call rotations, suppress duplicates).

Feb 2024 - May 2025
SonicWall, Bucharest - Networking Technical Support Engineer

Providing Expert Firewall Configuration and Management

Firewall Configuration:
• Configuring and managing SonicWall Firewalls to meet client-specific security requirements.

Troubleshooting:
• Resolving firewall-related issues, including access control, NAT, VPN, and routing problems.

Security Policy Enforcement
• Implementing and enforcing robust security policies on SonicWall Firewalls.

Compliance Adherence:
• Ensuring compliance with industry standards and best practices for network security.

VPN Troubleshooting:
• Resolving VPN-related issues to ensure secure and reliable connectivity.

Network Monitoring and Optimization:
• Optimizing firewall rules and configurations to enhance network performance and efficiency.

Oct. 2023 - Feb 2024
Webhelp Romania, Bucharest - Technical Software Support Engineer

Providing Expert Technical Support and Administration

User Management:
• Efficiently managing user accounts, permissions, and access controls within Google Workspace.

Organizational Settings:
• Configuring and optimizing organizational settings to meet specific needs.

Domain Management:
• Overseeing domain configuration, DNS settings, and email routing.

API Integration and Customization
• Identifying and resolving issues related to Google Workspace APIs.

Integration Support:
• Assisting with the integration of Google Workspace with other systems and applications.

Customization:
• Customizing administrative tasks using scripting and automation tools.

SSO/SAML Configuration
• Troubleshooting Single Sign-On (SSO) and Security Assertion Markup Language (SAML) for seamless user authentication.

Cross-Functional Collaboration:
• Working closely with other teams to address technical challenges and improve Google Workspace functionality.

Knowledge Sharing:
• Documenting solutions, best practices, and troubleshooting steps for internal and external reference.

May. 2019 - Oct. 2023
Telus International Romania, Bucharest - Support Engineer L2

Customer Service and Support:
• Delivered exceptional customer service through prompt and effective communication via email and phone.
• Resolved customer issues, including technical difficulties, changes, and cancellations, while adhering to company protocols.
• Maintained strict compliance with data protection policies and safeguarded customer confidentiality.

Performance and Documentation:
• Consistently met or exceeded performance metrics for quantity and quality of work.
• Documented and tracked customer issues to identify trends and implement process improvements.

Team Collaboration and Leadership:
• Contributed to a collaborative team environment by sharing knowledge and participating in team meetings.
• Provided support to team members through shadowing, coaching, and knowledge-sharing initiatives.
• Assisted managers with supervisor calls and team meetings to address complex issues.

Professional Development and Process Optimization:
• Pursued continuous learning opportunities to enhance technical and soft skills.
• Analyzed workflows and identified areas for process optimization and efficiency improvement.

Expertise in Claims and Policy Management:
• Investigated and resolved complex claims involving damage, liability, fraud, and brand risk.
• Developed fair and accurate resolution plans in alignment with company policies and procedures.
• Evaluated claims to determine appropriate compensation and mitigate potential risks.

Leadership and Decision-Making:
• Responded promptly to agent requests, providing timely and effective solutions.
• Reviewed and approved or denied loss and coupon requests with accuracy and accountability.

Jun 2018 - Jun. 2019
Teleperformance Romania, Bucharest - Support Engineer L1

Customer Support:
• Responding promptly and effectively to technical inquiries via phone, email, and other channels.

Problem Diagnosis:
• Accurately identifying and troubleshooting technical issues faced by customers.

Solution Implementation:
• Providing clear and concise solutions to resolve customer problems.

Education

Oct. 2009 - Jul. 2013
Trade Co-operative University Moldova, Chisinau - Bachelor's Degree / Accounting

Oct. 2013 - Jul. 2017
Titu Maiorescu University, Bucharest - Bachelor's Degree / Law

Oct. 2017 - Jun 2018
Titu Maiorescu University, Bucharest - Master's Degree / Civil Law & Procedure

Jul. 2025-present
Oratorica Language School - German Language

Aug. 2025-present
Telecom Academy - CCNA job-oriented course

Language Proficiency

English and Russian
• LISTENING C1
• READING C1
• WRITING C1
• SPOKEN PRODUCTION C1
• SPOKEN INTERACTION C1

German
• LISTENING A1
• READING A1
• WRITING A1
• SPOKEN PRODUCTION A1
• SPOKEN INTERACTION A1

Language levels:
• English (4/5)
• Russian (4/5)
• German (1/5)