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IT Support Engineer

PROFESSIONAL EXPERIENCES

PROFILE

• Solid experience and key skills in IT support
• Scripting skills
• Motivated, responsible, thorough
• Self-taught

IT Support Engineer

JENNYFER – Saint-Ouen-sur-Seine, France | 2018 - 2024

• IT assistance and technical support on-site and remotely
• Creating and managing Active Directory user and group accounts
• Managing access rights to the company's IT resources
• Preparing, configuring, and deploying various IT equipment
• Scripting (Batch, PowerShell, Python) for automating repetitive tasks
• Training and assisting users regarding tools, best practices, and cybersecurity

SKILLS

• Active Directory
• Windows, Linux, MacOS
• Powershell, Batch, Python
• Microsoft Office Suite
• HTML, CSS, PHP, MySQL
• Adobe Photoshop, Illustrator
• Clients CITRIX

IT Support Engineer

CHEOPS TECHNOLOGY – Clichy-sous-Bois, France | 2016 - 2018

• Proximity IT support: user assistance, diagnosing, and managing hardware and software incidents
• Preparing and installing computer equipment: configuring and deploying IT devices
• On-site intervention and remote assistance: managing incidents from start to resolution
• Batch scripting for automating repetitive tasks: creating and maintaining Batch scripts
• VMware
• GLPI
• MDT

LANGUAGES

• Romanian (native)
• French (fluent)
• English (intermediate)

STUDIES

• IT Support for Systems and Networks
  Training Center GEFI S.A. - Créteil, France | 2016
  Professional certification level III (FR)

• Design and Technology of Electronic Devices
  Faculty of Radioelectronics, Technical University of Moldova - Chişinău, Republic of Moldova | 1991 - 1996
  Engineer's Degree in Electronic Systems

Language levels:

• Romanian (5/5)
• French (4/5)
• English (3/5)