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It Specialist - Daas Epta Romania
Bucharest

Contact details
City: Bucuresti

About me
I first got really acquainted with IT world in college, I was amazed at how things work and what the mechanisms are, this made me want to know more about IT world.

Professional experience

Experience by departments

Oct 2023 - present
2 years and 1 month
IT Software: 8 years and 11 months
It Specialist - Daas Epta Romania
Bucharest | IT Software | IT/Telecom

• Provides on-site and remote technical support following requests from users (Romania, Dubai and Hungary), for all PC hardware, software
• Maintain existing computers and peripherals to normal operating standards by performing upgrades, new installations and routine procedures
• Participate in the development and maintenance of a complete inventory of hardware and software

Acquired skills and competencies:
Windows, Active directory, Networking, Windows Server, Microsoft Exchange, Microsoft Active Directory, Microsoft Office 365, Windows 10, depanare instalare hardware software, instalare sisteme mentenanta

Dec 2022 - Oct 2023
11 months
IT Help Desk Engineer - Parimatch UA
Bucharest | IT Software | IT/Telecom

• Maintenance of the office infrastructure, preparation and setting of devices for new employees, onboarding new employee, procurement of equipment and record of equipment on SCCM and ABM

Acquired skills and competencies:
VPN, Active directory, Troubleshooting, Microsoft Active Directory, SCCM, remote

Sep 2019 - Sep 2022
3 years and 1 month
IT service desk - Wipro technologies
Bucharest | IT Software | IT/Telecom

• Management of tickets (working orders) according to the performance indicators and SLA (Service Level Agreement) established at a process level: Responsible for the creation of work tickets/allocation /division on categories/prioritization/monitoring/escalation/conclusion and obtaining of the feedback.
• Managing phone calls received from the customer by the application of the rules and specific provisions communicated to process level
• Solving the problems of a technical nature and following steps/stages for dealing with specific incidents reported at the level of process; compliance with all parameters and in compliance with the specifications communicated

Acquired skills and competencies:
VPN, Active directory, Communication, Remote Desktop, SCCM, microsoft word, printing, remote support, microsoft excel, salesforce.com, microsoft outlook, servicenow, Teamwork

Feb 2019 - Aug 2019
Software Systems Engineer - ORTEC
7 months

Oct 2016 - Feb 2019
2 years and 5 months
Bucharest | IT Software | IT/Telecom

• Responsibilities: Respond to external customer inquiries and requests that come into the Service Desk via Customer portal/ticketing system.
• Provide support to customers and field personnel as the primary contact for troubleshooting and resolving ORTEC product problems
• Provide critical account support where required; Handle high priority issues affecting customer production environments.
• Handle customer phone calls related to ORTEC products, analyze the problem and directs customers in troubleshooting activities. Test success of troubleshooting and document new procedures/knowledge.
• Perform Root Cause Analysis on demand.
• Involve and coordinate with other teams (hosting, development, etc...) when the issue falls out of support scope.

Achievements:

• Helped design a two-week New Hire Training program

Acquired skills and competencies:
sql server management studio, Active Directory account administration, SQL Query Debugging, Basic XSL

Operations department agent - Teleperformance
Bucharest | IT Software | Call-Center / BPO

• Provide support to clients via phone, chat, and email, regarding basic technical issues.
• Remote technical assistance.
• Troubleshooting hardware, software, and network related issues.
• Understand procedures
• Ticket documentation and dispatching.

Acquired skills and competencies:
HTML, Internet browsers, microsoft word, russian language, basic windows troubleshooting, Basic MS Office Troubleshooting, Ticket Documentation

Education

2013 - 2021

• Universitatea Politehnica
  Facultatea de Automatica si Calculatoare

2010 - 2013

• Liceul Teoretic s.Petrunea
  Umanist

Skills

General skills
Troubleshooting skills, Customer oriented attitude, Customer care, Communication skills, sql server management studio, reporting abilities, basic word and excel, Training skills, Mobile Troubleshooting, Active Directory account administration, basic windows troubleshooting, SQL Query Debugging, Ability to understand procedures, call handling

Foreign languages
Romanian: Advanced
Russian: Advanced
English: Intermediate
Ukrainian: Intermediate
Bulgarian: Beginner

Other sections

Hobbies
Horseback Riding, Computer Games

Trainings
ORTEC Routing & Dspatch

Driving license

• Category A
• Category B
• Category C