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Insurance Services Assistant

Professional Summary

Friendly and patient support specialist moving into insurance. I'm comfortable on the phone, speak clearly, and keep notes tidy. I follow steps, ask the right questions, and don't over-promise. I've just finished a short, focused prep on basic policies, claims intake, and simple CRM notes, so I can start quickly even without prior insurance experience.

Professional Experience

Amazon E-Commerce Project (Self-Project) Owner/Payment Operations Manager
Apr 2020 - Mar 2022

• Processed orders and refunds (Amazon/PayPal/Stripe)
• Kept simple spreadsheets for payments and proof documents
• Wrote short, clear replies to reduce disputes

République of Coffee, Paris
Head Barista | Mar 2022 – Jul 2023

• Ran busy shifts and served -300+ customers/day
• Trained new staff on communication and service basics.
• Solved small issues on the spot and kept a positive tone

Foot-Store, Paris
Customer Service & CRM Assistant | 2023 - 2024

• Handled customer questions by phone, email, and SMS
• Logged requests and kept contact details clean
• Helped with simple billing/refund cases and clear updates to clients

Personal Information

• Date of Birth: 16 Nov 1999
• Living in Iași, Romania

Core Skills

• Phone support: inbound & outbound calls, clear explanations
• Insurance basics: quotes, renewals, first claim intake, document checklists
• Records & tools: accurate data entry, Google Sheets / Excel, Adobe Acrobat (fillable forms, annotations, merge/split), Gmail / Docs, basic CRM notes

Languages

• Russian (Native)
• Romanian (Advanced)
• English (Upper-Intermediate)
• French (Upper-Intermediate)
• Ukrainian (Basic)

Additional Projects

• Salesforce Playground - Basic CRM practice (objects, reports, simple flows)
• Blue-Team / TryHackMe labs - Habit of step-by-step notes and checklists

P.S. These aren't all my skills—just the ones most relevant to this role.