Загруженный файл CV

Senior IT Support Technician
Northampton, United Kingdom

SUMMARY
Experienced Senior IT Support with over 6 years of expertise in managing IT infrastructure, local network administration, and advanced technical support. Proficient in Microsoft 365, IT asset management, and troubleshooting large-scale systems. Adept at project management, cross-team collaboration, and implementing innovative IT solutions. Successfully optimized Mobile Device Management (MDM), reducing device damage from 38/month to 0%, saving £3,000 per month. Committed to ensuring seamless network performance, operational efficiency, and high-quality technical support.

TECHNICAL SKILLS
Networking & Infrastructure:

• Cisco Routers, Switches, VLANs, TCP/IP, DNS, DHCP, VPN, Wireless Networks (WLC, APs)
• Network troubleshooting, Layer 2 & Layer 3 networking, IT security best practices

IT Support & Systems Administration:

• Windows 10/11, macOS troubleshooting
• Microsoft 365 (Office 365): SharePoint, OneDrive, Teams, Outlook
• Active Directory & Azure AD.
• VPN, Remote Desktop, Ticketing Systems (ServiceNow, JIRA, SIGLO)

Automation & IT Asset Management:

• PowerShell (Basic - software installation, user rights activation)
• IT Asset & License Management: Procurement, stock tracking, software compliance
• Mobile Device Management (MDM) optimization: Reduced device damage rate from 38/month to 0%, saving £3,000/month

Hardware & Troubleshooting:

• Desktop/laptop hardware (HDD, RAM, NIC), peripheral installations
• Hardware diagnostics, repair, and upgrade recommendations

COURSES

• Microsoft Azure Fundamentals (AZ-900)
• CCNA: Enterprise Networking, Automation, and Security
• CCNA: Switching, Routing, and Wireless Essentials
• Cyber Security Essentials
• CCNA Introduction to Networks & Bridging
• Linux Unhatched, Network Defence
• Windows Server 2019 Administration (Active Directory, DNS, GPO, DHCP)

PROFESSIONAL EXPERIENCE
Senior IT Support Engineer
GXO, Northampton, Grange Park (12/2024 - Present)

• IT Infrastructure Management: Directed the installation, configuration, and maintenance of the warehouse's IT network/devices. Managed hardware and software procurement and updates, ensuring system efficiency and reliability. Maintenance and support wireless networking systems, including WLCs and APs, ensuring seamless connectivity for users by providing first level support responding to network and system outages promptly.
• Managed Office 365 administration, including SharePoint, Teams, Outlook, and OneDrive
• Warehouse Management Systems: Maintenance of WMS.
• Technical Support: Provided end-user support, resolving hardware, software, and network issues for over 500 staff members. Trained staff on new systems and technologies, improving overall productivity.
• Project Management: Led IT projects, including system upgrades and new technology rollouts, ensuring timely and budget-compliant delivery.
• Vendor Management: Managed relationships with IT vendors, negotiating contracts, and ensuring SLAs were met.
• Budget Management: Prepared and managed the IT department's budget, forecasting future IT needs and implementing cost-effective solutions.
• Compliance and Standards: Ensured all IT systems and processes complied with relevant regulations and industry standards.
• Innovation and Improvement: Identified and implemented new technologies, enhancing warehouse efficiency and productivity. Improved the Mobile Device Management (MDM) handling process by reducing device damage rate from 38 pcs per month to 0 (zero).

IT Support Engineer
GXO, Northampton, Grange Park (11/2018 - 12/2024)

• Provided technical support to 500+ employees, resolving 90% of tickets within SLA targets to maintain uptime.
• Collaborated with network administrators to implement software and network updates.
• Trained end-users on hardware/software deployments and best IT security practices.
• Managed IT security protocols, ensuring compliance with company-wide cybersecurity policies.

Operation Administrator
Clipper Logistic plc. (07/2018 - 11/2018)

• Created data reports and performance analysis (attrition, attendance, roster management).
• Maintained and updated employee management systems.

Warehouse Operative
Clipper Logistic plc. (10/2016 - 07/2018)

• Operated warehouse logistics systems, ensuring inventory accuracy and workflow efficiency.
• Trained and supervised new employees in warehouse procedures.

IT Engineer
IPNA Tele Radio Moldova plc. (12/2010 - 10/2016)

• Maintained and configured network infrastructure, including hardware/software deployment and testing.
• Provided IT support for enterprise environments, ensuring network security and uptime.
• Diagnosed and repaired Windows/macOS systems, including hardware troubleshooting (HDD, RAM, NIC).
• Conducted IT training sessions and compiled documentation for system administrators.

EDUCATION

• BSc in Computer Networking - University of Bedfordshire (2021 - 2025) First Class
  • Undergraduate Project: Performance analysis of wireless security protocols in cloud environments using Cisco routers, switches, WLCs, APs, and a RADIUS server.
• English Language (ESOL) - Northampton College (2019)
• French Language (A2 Level) - Alliance Française de Moldavie (2013)
• BSc in Cybernetics, Statistics, and Informatics - Academy of Economic Studies (2010)

LANGUAGES

• Romanian - Native
• Russian - Native
• English - Fluent
• French - Basic