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IT suport specialist

Gender Мужчина

address Кишинев

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Work permit: Moldovan
Date of birth: 24/06/1987
Place of birth: Krivoy Rog, Ukraine
Nationality: Moldovan
Address: Ion Dumeniuc 20, Chisinau, Moldova (Home)

WORK EXPERIENCE

AT&T ART – CHISINAU, MOLDOVA
PRIVATE LAN ADMINISTRATOR – 2008 – 2012

  • Maintenance of computers
  • Relations with suppliers
  • Connection and customer service
  • Companion computer repair and software customization

PRO LOTUS SRL.COMPONENT PROSRL, (FANATIK, SUN CITY, JUMBО INTERNET CLUBS NETWORK) – CHISINAU, MOLDOVA
TECHNICAL ADMINISTRATOR, OPERATOR – 2012 – 2016

  • Maintenance of the network and network equipment
  • Installation and configuration of programs and software
  • Repair of computers and peripheral devices
  • Job and customer service

I.M. ELODI-FARM – CHISINAU, MOLDOVA
IT ENGINEER – 10/2016 – 03/2019

  • Maintenance of the network and network equipment
  • Installation and configuration of programs and software
  • Repair of computers and peripheral devices
  • Work and maintenance of pharmacies
  • Serving and adding domain users
  • Maintenance of video surveillance systems
  • Fiscalization and maintenance of cash registers
  • Training and administration of the internal information system

ERICSSON – CHISINAU, MOLDOVA
TECHNICAL SUPPORT ENGINEER (L1, L2) – 07/2019 – 10/2023

  • Install, configure, and maintain computer hardware, software, and peripheral devices
  • Provide technical support and troubleshooting for end-users both remotely and on-site
  • Diagnose and resolve hardware, software, and network issues
  • Set up and manage local area networks (LAN), wireless networks (Wi-Fi), and other IT infrastructure
  • Monitor system performance and ensure security of IT systems
  • Perform regular system updates, patches, and backups
  • Assist users with IT-related inquiries and provide training or guidance as needed
  • Maintain documentation of IT procedures, configurations, and support tickets
  • Collaborate with other IT team members to improve IT services and infrastructure
  • Ensure compliance with company IT policies and security standards

AVANGARD MED – CHISINAU, MOLDOVA
IT SUPPORT SPECIALIST AND INFORMATION SYSTEMS SPECIALIST – 25/06/2024 – CURRENT

  • Support medical equipment with IT components — installation, maintenance, and troubleshooting of computers, terminals, scanners, printers, and specialized medical software (such as electronic medical records, laboratory systems, diagnostic devices)
  • Ensure the operation of electronic medical documentation (EMR/EHR) — installation, updates, technical support, and administration of electronic health record systems
  • Ensure patient data security — compliance with privacy regulations, protection of personal data from unauthorized access, and control of access to information systems
  • Support and administer medical information systems — configuration, updates, and integration of various modules and components to optimize clinic operations
  • Manage and secure network infrastructure — setup of secure local area and wireless networks, ensuring stable and secure access to systems and the internet
  • Perform data backup and recovery — regular backups of medical information and prompt restoration in case of system failures
  • Monitor the performance of information systems — timely identification and resolution of technical issues to ensure uninterrupted operation of the medical center
  • Train and support medical staff — provide consultations and assistance to doctors, nurses, and other personnel regarding the use of information systems and software
  • Coordinate with suppliers and technical support — manage maintenance and updates of medical and IT equipment, participate in testing new solutions
  • Document processes and maintain reports — prepare instructions, policies, and maintain a knowledge base related to information systems and IT support

LANGUAGE SKILLS

Mother tongue(s):
RUSSIAN

Other language(s):

| Language | Understanding | Speaking | Writing | |-----------|---------------|----------|---------| | ENGLISH | B2 | A2 | B2 | | ROMANIAN | B2 | B1 | B2 |

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

  • Microsoft Office
  • Microsoft Powerpoint
  • Google Drive
  • Social Media

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