Загруженный файл CV

Romania | Languages: English (Fluent), Italian (Fluent)

Professional Summary

Project Manager & IT Specialist with 20+ years of experience in IT support, systems administration, and project delivery across global enterprises and hospitality environments. Proven ability to manage incidents, monitor critical systems, lead escalation processes, and coordinate cross-functional teams to resolution. Skilled in Agile, Waterfall, and hybrid project methodologies, with hands-on expertise in Windows/Linux environments, SQL, IIS/Apache, VMware, and monitoring tools. Strong communicator with ITIL certification and a track record of driving process improvements, reporting, and stakeholder management.

Core Competencies

• Project Management (Agile, Waterfall, Hybrid) | Process Improvement | Stakeholder Communication
• Incident & Problem Management | Escalation Handling | Service Reporting (Daily/Weekly/Monthly)
• System & Application Monitoring | Alert Management | SLA Compliance
• Windows Server (2008R2/2016) | Linux (Red Hat, CentOS)
• Microsoft IIS 7.5/8, Apache | Microsoft SQL Server (2012, 2014)
• PowerShell & Bash Scripting | Automation | Deployment Projects
• VMware vSphere, Active Directory, Networking (TCP/IP, VLAN, VPN)
• ITIL Processes (Incident, Problem, Change Management)
• Hospitality IT: Fidelio PMS, Micros POS, Guest IT Support

Professional Experience

IT Support Specialist / Project Lead (Global IT Operations) Royal Caribbean Cruises Ltd. | May 2018 - Present

• Led IT incident and escalation management for shipboard environments, coordinating with global IT teams.
• Oversaw monitoring and alert management for Windows, Linux, VMware, SQL Server, IIS/Apache environments.
• Delivered daily/weekly/monthly performance and incident reports for global stakeholders.
• Implemented automation via PowerShell/Bash, reducing repetitive tasks by 25% and improving SLA adherence.
• Coordinated cross-functional projects for IT upgrades and application deployments across hospitality systems (Fidelio PMS, Micros POS).
• Partnered with business units to improve incident resolution processes and service delivery.

System Engineer (Contract - OS Migration Project) KraftHeinz (Remote) | Oct 2020 - Jan 2021

• Directed a large-scale OS migration project, supporting 1,000+ global users with minimal downtime.
• Coordinated escalation with global teams and provided status reports to management during deployment cycles.
• Ensured system monitoring, incident tracking, and stakeholder communication throughout the project.

System Administrator Psihoclinica SRL, Arad | Jan 2009 - Apr 2018

• Managed infrastructure projects for healthcare IT, including Windows/Linux servers and SQL applications.
• Introduced ITIL-based incident/change management processes, improving efficiency and compliance.
• Prepared management reports on system performance and application support.

System Engineer VASILE GOLDIS University, Arad | Apr 2003 - Dec 2008

• Supported academic IT services, delivering incident management and escalation support.
• Coordinated infrastructure improvement projects for staff and students.

Earlier roles available upon request: System Administrator - Victoria SA, IT Support - Italy Monasteries

Education & Certifications

• B.Sc. in Information Technology, Aurel Vlaicu University, Arad (2010)
• Red Hat Certified System Administrator (EX200)
• MCSA: Windows Server 2012
• ITIL Foundation Certified
• VMware vSphere | ISO/IEC 27001 | Microsoft Cybersecurity | Network+ | MTCNA
• Certificate of Completion: Microsoft 365 Enterprise Administrator

Technical Skills

• Systems: Windows Server, Red Hat Linux, CentOS, VMware ESXi
• Applications: IIS/Apache, SQL Server, Fidelio PMS, Micros POS
• Scripting: PowerShell, Bash
• Tools: Veeam, Remote Desktop, SSH, Active Directory
• Networking: TCP/IP, VLAN, VPN, Cisco/HP switches, Firewalls
• Processes: Incident Management, Change Management, Service Reporting