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Duty Manager

23 Albert House
London, E6 1DN

Additional info

• Gender: Female
• Date of birth: 12/09/2000
• Nationality: Romanian

About
Motivated student and also manager with excellent interpersonal skills and a strong ethic, seeking opportunities to gain more knowledge and work experience.

Work experience

Travel Sales Consultant
Panda Tur
Oct 2018 - Aug 2021
Chisinau, Moldova

My responsibilities:

1. Organizing travels from beginning to end, including accommodation and transportation
2. Handling customer queries over the phone
3. Supplying travelers with pertinent information and useful holiday materials

Skills

• Digital Skills
• Good communication
• Experienced
• Attention to details
• Time Management
• Efficient team work
• Adaptability and
• Experienced
• Experienced
• Experienced
• Skilful

Waitress
THE WHEATSHEAF
Oct 2021 - Dec 2021
Esher, United Kingdom

My responsibilities:

1. Greet and escort customers to their tables.
2. Present menu.
3. Inform customers about the day's specials.
4. Offer menu recommendations upon request.
5. Communicate order details to the Kitchen Staff.
6. Serve food and drink orders.
7. Arrange table settings and maintain a tidy dining area.
8. Deliver checks and collect bill payments.
9. Carry dirty plates, glasses and silverware to kitchen for cleaning

Customer Service

• Experienced

Languages

• English
• Spanish

Receptionist
WHITBREAD GROUP PLC
Mar 2022 - Mar 2024
London Borough High Street, UK

My responsibilities:

1. Welcoming customers and visitors.
2. Answering phone calls and determine the purpose of it.
3. Managing e-mails.
4. Ensuring that reception is always clean for customers.

Duty Manager
WHITBREAD GROUP PLC
Mar 2024 - Present
London

My responsibilities:

1. Ensuring the smooth running of service when on duty
2. Promoting a professional and hospitable image to the guest
3. Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises).

Mental Health Adviser
University of Sunderland
Oct 2023 - Feb 2024
Canary Wharf

I was providing mental health support just as a part-time job, or better said as a hobby, because I love to help people with their emotional issues.

Education

High School Degree
High School "Mihai Eminescu"
Sep 2007 - May 2019
Strada Latiniei, Sipoteni, Moldova

During High School, I volunteered at the School Project between 10/2018 and 03/2019.

Bachelor
University of Sunderland
Oct 2022 - Present
Canary Wharf, London

Currently I am doing my degree in Business and Management.