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International Sales Manager

PROFILE SUMMARY
Istanbul, Turkey
Results-driven sales leader with extensive experience in the medical tourism industry, progressing from Sales Consultant to Director. Skilled in managing international patient acquisition, sales operations, and business development within the healthcare and aesthetics sectors. Since 2019, has been working as a Sales Manager, leading high-performing teams and building sustainable client relationships through a customer-focused and strategic approach. Currently manages a team of 5 employees at Metta Mobilya, overseeing B2B sales operations across domestic and international markets, and simultaneously runs his own project - FirmaClinic, a medical tourism company specializing in aesthetic surgery services. Recognized for strong leadership, communication, and market development skills that drive business growth and long-term partnerships.

SKILLS
PROFESSIONAL SKILLS
Strategic Sales Management | Medical Tourism & Aesthetic Industry Expertise

TECHNICAL SKILLS
B2B & B2C Sales | Business Development & Market Expansion | Training development
Microsoft Office (Word, Excel, PowerPoint, Outlook) | Google Workspace |
Zoho CRM | Pipe Drive | 1c Payroll system | Bitrix24 | AMO CRM Microsoft
Teams Slack, Zoom

WORK EXPERIENCE

SALES MANAGER
Metta Ergonomics | Istanbul, Türkiye | October 2023 - Current

• Developed and implemented effective sales strategies aligned with company objectives, driving consistent revenue growth and strong market positioning.
• Leads and manages a team of 5 sales professionals, ensuring high performance through coaching, motivation, and structured training programs.
• Oversees daily B2B and B2C sales operations in domestic and international markets, collaborating with leads, agencies, and direct buyers to expand business opportunities.
• Conducts detailed market and competitor analyses to anticipate trends and maintain a competitive advantage.
• Builds and maintains long-term partnerships with key clients, contributing to repeat business and sustainable growth.
• Coordinates closely with marketing, operations, and customer service teams to ensure cross-departmental alignment and seamless client experiences.
• Tracks sales metrics, prepares data-driven reports, and provides strategic insights to senior management for informed decision-making.
• Participates in international trade shows, promotional campaigns, and digital marketing initiatives to boost brand visibility and lead conversion rates.

SALES & PROJECT MANAGER
Firma Clinic | Istanbul, Türkiye | December, 2022 - Current

• Oversee all sales and operational activities for FirmaClinic, a medical tourism agency connecting international patients with leading clinics in aesthetic surgery and hair transplantation.
• Develop and implement sales strategies focused on the Romanian and UK markets, driving growth in patient acquisition and clinic collaborations.
• Manage partnerships with aesthetic doctors, clinics, and marketing agencies, ensuring smooth coordination and high client satisfaction.
• Supervise lead management and communication processes, maintaining a strong conversion rate through personalized consultations and follow-ups.
• Conduct regular market and performance analyses to optimize operations and identify new business opportunities.
• Ensure efficient project execution, budget control, and alignment between marketing, operations, and clinic teams.

SALES TEAM LEADER
Plus Clinic | Istanbul, Türkiye | January, 2023 - October, 2023

• Led sales and marketing operations in the health tourism sector, focusing on Russian, Romanian, and English-speaking markets.
• Developed and implemented targeted sales and marketing strategies, increasing patient inquiries and conversions across key regions.
• Conducted comprehensive market analyses to identify growth opportunities and adapt campaigns to local preferences.
• Managed and trained a multilingual sales team fluent in Russian and Romanian, ensuring high performance and goal achievement.
• Supervised digital marketing and advertising campaigns, optimizing outreach and brand awareness in international markets.
• Fostered strong relationships with clients and partners, enhancing customer satisfaction and retention rates.
• Prepared regular performance reports and provided strategic recommendations to improve sales efficiency and market positioning.

SALES SPECIALIST & SALES TEAM LEADER
ARB Health | Istanbul, Türkiye | January, 2019 - October, 2022

• Began as a Sales Specialist and was promoted to Team Leader within 8 months due to exceptional performance and leadership potential.
• Managed sales operations across Russian, Romanian, Turkish, and English-speaking markets, contributing to the company's international growth in medical tourism.
• Developed and implemented market-specific sales strategies, significantly increasing patient inflow from Europe and CIS countries.
• Recruited, trained, and led a multilingual sales team of over 15 members, maintaining high motivation and consistent target achievement.
• Played a key role in digital campaigns, field marketing activities, and international exhibitions, enhancing brand recognition and lead generation.
• Improved CRM processes and established structured follow-up systems, boosting conversion rates and client satisfaction.
• Designed and introduced new communication protocols to strengthen relationships with patients and ensure a premium service experience.
• Supported cross-departmental coordination to optimize workflows and achieve sustainable revenue growth.

EDUCATION
Telecommunication Engineer
Bachelor Degree

LANGUAGES
Turkish - Native | Russian - Native | Romanian - Native | English - B2

ADDITIONAL
Driving licence: B, A

Chisinau, Moldova
September, 2017 - June, 2021