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SUMMARY

Experienced and dedicated Casino Dealer with over 8 years of expertise in managing and conducting various table games in a high-energy environment. Skilled in handling games such as Blackjack, Baccarat, Roulette, and Poker, with a strong commitment to providing a seamless and professional customer experience. Adept in ensuring compliance with gaming regulations, managing cash and chips, and delivering engaging gameplay that drives customer loyalty. Proven track record in leadership roles, improving operational efficiency, and reducing errors. Passionate about creating an exciting atmosphere for players and elevating guest satisfaction.

SKILLS & COMPETENCIES

• Card Handling & Shuffling Techniques
• Game Supervision & Fair Play Enforcement
• Customer Service & Guest Engagement
• Problem Solving & Conflict Resolution
• Attention to Detail & Accuracy
• Multitasking & Time Management
• Cash Handling & Chip Management
• Compliance with Gaming Regulations
• Staff Training & Development
• Team Leadership & Mentoring
• Operational Efficiency & Process Optimization

WORK EXPERIENCE

Casino Dealer | Melco - City of Dreams, Sri Lanka
2025 – Present

• Progressed from Trainee Dealer to Lead Dealer in 9 years, showcasing consistent dedication and growth within the company.
• Effectively supervised and coordinated multiple gaming tables, including Blackjack, Baccarat, Roulette, and Poker, ensuring seamless game flow and compliance with all casino regulations.
• Played a key role in managing online casino operations during the pandemic, ensuring players received uninterrupted services while maintaining strict compliance standards.
• Managed and trained a team of 5+ junior dealers, improving operational accuracy and reducing errors by 20%.
• Increased customer satisfaction scores by 15% by fostering a welcoming and engaging atmosphere for players through exceptional service and clear communication.
• Demonstrated high performance during peak hours, handling up to 300+ guests daily without compromising service quality.
• Conducted detailed game explanations to new and returning guests, elevating their overall experience and promoting customer loyalty.
• Developed strategies that reduced operational downtime by 25%, improving overall casino operations and service delivery.
• Delivered extended shifts (up to 12 hours) during peak seasons and staff shortages, ensuring uninterrupted gameplay and customer engagement.
• Maintained a 100% integrity rating over the last 3 years through consistent compliance with industry regulations and internal audits.

Casino Dealer | Bally's Casino, Colombo, Sri Lanka
2016 – 2018

• Ensured smooth and accurate handling of games, including Blackjack, Texas Hold’em, Andar Bahar, and Casino War.
• Provided exceptional service to 300+ guests daily, leading to increased player engagement and satisfaction.
• Promoted a positive and professional gaming environment, building rapport with guests and ensuring fair play at all times.

Trainee Casino Dealer | Bally's Casino, Colombo, Sri Lanka
Sep 2016 – Nov 2016

• Completed dealer training and earned full dealership within 3 months.
• Gained hands-on experience in various table games while learning company policies and gaming regulations.

EDUCATION

G. C. E. Ordinary Level Examination | Sri Chandrajothi Maha Vidyalaya, Gampaha, Sri Lanka

LANGUAGE PROFICIENCY

• Sinhala - Native Proficiency
• English - Professional Working Proficiency

I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief.