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Motivated, proactive, and detail-oriented professional with experience across Project Management, Customer Support, Team Leadership, and Manual QA. I have a strong background in coordinating teams, managing tasks and priorities, and ensuring high-quality delivery through effective communication with developers and stakeholders.

With hands-on experience in Manual Testing and familiarity with Automation Testing tools (Java, Selenium, TestNG), I bring a structured, analytical approach to problem-solving and quality assurance. My experience in customer-facing roles has strengthened my communication skills and ability to manage expectations while maintaining a high level of customer satisfaction.

Recognized for being punctual, reliable, and resilient under pressure, I can efficiently handle multiple responsibilities in fast-paced environments and adapt quickly to change. I am flexible with working hours when required to meet deadlines and project goals.

I am seeking an opportunity in a dynamic company where I can continue to grow professionally, contribute to team success, and further develop my skills in management, customer support, team leadership, or manual QA, while adding value through dedication, accountability, and continuous improvement.

Work Experience

Project Manager
Midnight Works, Chisinau
May 2025 - Present

• Managing multiple development and QA projects from planning to delivery.
• Coordinating tasks between developers, testers, and designers to ensure deadlines are met.
• Performing both manual and automated testing of web and mobile applications.
• Writing and maintaining test cases, bug reports, and project documentation in Jira, ClickUp.
• Conducting sprint planning, daily stand-ups, and retrospective meetings.
• Reporting project progress and quality metrics to stakeholders.
• Assisting in defining and improving QA processes and testing standards.

Team Lead Call Center
One Call, Chisinau
Jan 2021 - Dec 2023

• Supervised and trained a team of support agents to maintain high-quality customer service.
• Monitored daily performance and optimized workflow efficiency.
• Improved communication processes between departments and clients.
• Gained valuable experience in leadership, problem-solving, and teamwork coordination.

Customer Support
SGS, Chisinau
Jan 2018 - Jul 2021

• Handled inbound and outbound calls from customers, providing accurate information and assistance regarding products and services.
• Resolved customer issues and complaints efficiently while maintaining a professional and friendly attitude.
• Identified customer needs and offered appropriate solutions to ensure customer satisfaction.
• Updated customer records and documented interactions accurately in the system.
• Collaborated with team members and supervisors to improve service quality and meet performance targets.

Dental Receptionist
Dident, Chişinău
Sep 2017 - Jan 2018

• Welcomed patients and managed appointment scheduling, confirmations, and cancellations.
• Answered phone calls and emails, providing information about dental services, treatments, and pricing.
• Maintained patient records and updated personal, insurance, and treatment information accurately.
• Processed payments and insurance claims, ensuring correct billing and documentation.
• Coordinated with dentists and dental staff to ensure smooth daily operations and a positive patient experience.

Education and Qualifications

High School
Miguel de Cervantes, Chisinau
Sep 2008 - May 2012

Professional Qualification
Vocational School No 2, Chişinău
Sep 2013 - May 2014

• Studied cash handling and financial transactions, including accuracy and accountability.
• Learned basic entrepreneurship principles, such as business operations, pricing, and customer relations.
• Developed customer service skills, focusing on communication and problem-solving.
• Gained knowledge of inventory management and product control procedures.
• Practiced teamwork, responsibility, and time management in a professional learning environment.

Skills

• Testing Tools: Jira, Postman, Selenium, TestNG
• Databases: SQL
• Documentation: Test cases, bug reports, QA checklist
• Methodologies: Agile / Scrum
• Strong leadership and team coordination
• Excellent communication and interpersonal skills
• Time management and punctuality
• Problem-solving and analytical thinking
• Adaptability and resilience under pressure
• Attention to detail and quality-oriented mindset
• Organization and project management
• Customer Support
• Effective Communication
• Problem-Solving
• Active Listening
• Time Management
• Conflict Resolution

Courses

QA Manual
CodeAcademy

• Writing and executing test cases and test scenarios
• Bug reporting and defect tracking
• Functional, regression, and exploratory testing
• Using Jira for project and task management
• Understanding software development lifecycle (SDLC) and Agile methodologies

QA Automation
CodeAcademy

• Writing automated tests using Selenium WebDriver and TestNG
• Java basics for automation scripting
• API testing with Postman
• Version control using Git
• Integrating automation into Agile workflows

Language Levels:

• Romanian (5/5)
• Spanish (3/5)
• English (4/5)
• Russian (5/5)