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Professional Summary

Motivated and customer-oriented specialist with experience in telephone sales and VIP client communication. Skilled in managing client conversations, handling objections, and providing high-quality service. Strong interpersonal skills, attention to detail, and the ability to perform effectively in fast-paced environments.

Work Experience

Sales Manager
Duration: 5 months

• Conducted telephone sales and consultations.
• Presented and promoted the company’s services to potential clients.
• Maintained productive conversations to identify customer needs and offer suitable solutions.
• Ensured a positive customer experience during every interaction.

Chat Manager (VIP Clients)
Duration: 10 months

• Handled chat-based communication with VIP-segment clients.
• Worked with objections and resolved client issues professionally and efficiently.
• Maintained high-level dialogue, including communication in English.
• Ensured premium-quality service and confidentiality.

Education

• Secondary Education (Completed)
• Incomplete Higher Education — Technical University of Moldova

Skills

• Telephone sales
• VIP client communication
• Objection handling
• Customer service
• Professional chat communication
• English-language client support
• Time management
• Multitasking
• CRM basics

Languages

• Russian — Native
• English — B-2

Additional Information

• Responsible and goal-oriented
• Ready for full-time employment
• Quick learner, motivated to grow

Language levels:

• Russian (5/5)
• English (3/5)