Europass Curriculum Vitae

Personal Information

• Nationality: Romanian/Moldovan
• Date of birth: 26.09.1986
• Gender: Male

Desired Employment / Occupational Field

Mass Media, Journalism, Customer Service, Client Service, Translations, Tourism, Business analysis, Stock exchange, Retention

Work Experience

March 2025 - Present

Real Estate Manager

• Specialize in the sale of pre-construction and early-phase residential and mixed-use developments.
• Identify and present high-potential real estate investment opportunities.
• Cultivate strong relationships with developers and builders.
• Advise clients on acquisition strategies, tax implications, and investment risks.
• Prepare tailored investment packages.
• Manage end-to-end sales process for off-plan units.
• Conduct site visits, virtual tours, and presentations.
• Maintain expert knowledge of local zoning laws.
• Deliver consistent results by exceeding sales targets.

Employer: PROIMOBIL
Sector: Real Estate

February 2023 - September 2023 / April 2024 - August 2024

Retention Manager

• Forge robust client relationships.
• Analyze client portfolios.
• Client education and personalized retention strategies.
• Cross-selling and upselling opportunities.
• Data analysis for better client experiences.

Employer: Neotrades.com Bizzhub SRL
Sector: Financial Markets

June 2017 - September 2022

Team Lead Customer Service

• Respond to customer support requests.
• Execute CS Team policies and procedures.
• Identify common member issues.
• Support and enhance member experience.
• Work closely with SF and foreign language support agents.
• Continuous training and coaching.
• Drive thought leadership in the area of expertise.

Employer: ELLATION SRL - CRUNCHYROLL.COM
Sector: Video Service Provider

September 2016 - December 2016

General Manager, Sales Manager of Russian Retention

• Customer care manager, customer relationship manager.
• Provide training and feedback to employees.
• Handle VIP clients.

Employer: TOUCHTRADES.COM, MOLDOVA
Sector: Financial Markets

January 2015 – February 2016

General Manager, Sales Manager of Russian Retention

• Customer care manager, customer relationship manager.
• Provide training and feedback to employees.
• Handle VIP clients.

Employer: KEYSTOCK.COM, STOCK.COM, ROMANIA
Sector: Financial Markets

April 2014 - January 2015

Chief Financial Officer, Managing Partner

• Oversee financial activities of the company.
• Monitor cash flow and financial planning.

Employer: TRUE STOCK SOLUTIONS SA, MOLDOVA
Sector: Financial Markets

January 2014 – March 2014

Investment Analyst

• Analyze and assess economic and market trends.
• Determine suitable investment strategies.

Employer: EQUITY INVEST SA, ROMANIA
Sector: Financial Markets

September 2012 - January 2014

Investment Analyst

• Analyze and assess economic and market trends.
• Determine suitable investment strategies.

Employer: MARKETS.COM, TRADE.COM, ROMANIA
Sector: Financial Markets

March 2010 – February 2011

Customer Service Representative

• Offer technical support and counseling to English-speaking customers.

Employer: SC NOBEL ROMANIA SRL, ROMANIA
Sector: Commerce, Customer, Client Service

July 2009 - December 2009

Manager

• Open new stores, supervise employees, collect orders, and deliver merchandise.

Employer: ROMANO EXIM TRADING SRL, Republic of Moldova
Sector: Commerce, Marketing

December 2008 - June 2009

IT Sales Representative

• Sales and consultation on hardware and software questions.
• Software installation.

Employer: IT IPPON SRL, Republic of Moldova
Sector: IT

June 2008 - September 2008

Slide Attendant, Life Guard

• Ensure customer safety and provide advisory service.

Employer: Wilderness Hotel and Golf Resort, Wisconsin Dells, WI
Sector: Hotel, Customer Care

May 2007 - September 2007

Cashier, Seller

• Responsible for merchandise, cleanliness, and stock of the store.

Employer: 7-Eleven Stores, Florida Division, Fort Myers FL, USA
Sector: Commerce

Education and Training

1993-2004

High School Diploma

• English language and Literature, Romanian language and literature, Russian language and literature, French language and literature, History, Geography, Mathematics, Biology

School: School Nr. 1, Chisinau

2004-2005

Baccalaureate (School-leaving examination) Diploma

• English language and Literature, Romanian language and literature, Russian language and literature, French language and literature, Italian language and literature, Universal literature, History, Geography

Institution: Moldova State University, Chisinau

2005-2008

Human Studies, English and Spanish

• English language and Literature, Spanish language and literature, Universal literature, Civilisation, Psychology, Translation, Theoretic Grammar, Morphology, Syntax, Technique of Translation, Linguistics

Institution: Moldova State University, Faculty of Foreign Languages and Literatures

2009-2011

Master's Degree in The Humanities

• Specialized Translation and Technique of Terminological Documentation, English and French Languages

Institution: Moldova University of European Studies, Chisinau

Personal Skills and Competences

• Mother tongue(s): Romanian
• Other language(s): English, Spanish, Russian, Italian, French

Social Skills:

• Effective communication
• Conflict resolution
• Active listening
• Empathy
• Relationship management
• Bilingual or Multilingual
• Problem Solving
• Dependability
• Organization
• Teamwork
• Critical Thinking
• Adaptability
• Ability to teach and mentor

Organizational Skills:

• Manage time and deadlines
• Prioritize tasks
• Structure data
• Maintain a clean physical space at work
• File documents, paperwork, and other materials
• Keep track of steps in processes
• Lead projects to completion
• Attention to detail
• Project management
• Strategic planning
• Task analysis
• Workflow analysis
• Budgeting
• Scheduling
• Meeting deadlines
• Coordinating events
• Planning and meeting goals
• Tracking inventory
• Productivity
• Time management
• Multitasking

Computer Skills:

• Zendesk Ticketing System
• Jira
• MacOS, Windows, Linux, iOS, Android
• Paypal (e-com/billing)
• Orbital Payment Tech (billing)
• CRM System
• Windows XP, Windows Vista, Windows 7, Microsoft Office