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Bilingual Call-Center Specialist • Arabic & English Support

Location: Tbilisi, Georgia (Open to relocation: Moldova)

PROFESSIONAL SUMMARY

Dedicated and customer-focused Bilingual Call-Center Specialist with strong experience handling Arabic and English customer interactions. Skilled in resolving issues, managing high volume calls, and delivering excellent service. Seeking a full-time role in Moldova with companies hiring Arabic/English support agents.

CORE CALL-CENTER SKILLS

• Bilingual Customer Support (Arabic & English)
• Inbound & Outbound Call Handling
• CRM System Usage & Data Entry
• Escalation Handling & Conflict Resolution
• Fast Typing & Clear Communication
• Call De-escalation Techniques
• High-Volume Call Management
• Listening Skills & Patience

RELEVANT EXPERIENCE

Bilingual Customer Support Agent (2021-2024)

• Managed customer inquiries in Arabic & English via phone, email, and chat.
• Explained billing, account issues, and technical troubleshooting clearly.
• Achieved consistently high customer satisfaction and positive feedback.

Freelance Interpreter (2022-2025)

• Assisted individuals and businesses with Arabic English translation during calls and meetings.
• Ensured accuracy, confidentiality, and clear communication.

WHY I FIT MOLDOVA CALL-CENTER JOBS

• Arabic & English bilingual high demand skill in Moldova call centers.
• Ready to relocate and start immediately.
• Flexible with night shifts and weekends.
• Fast learner with strong customer communication ability.
• Experience working with multicultural customers.

TECHNICAL SKILLS

• CRM and call-center systems
• Zoom / Google Meet
• Microsoft Office
• Typing: English & Arabic
• Email & Chat-based support