Загруженный файл CV

Work Permit and Nationality

• Romanian, Irish, Moldovan
• Nationality: Moldovan, Romanian

Personal Information

• Date of birth: 12/11/2004
• Place of birth: Chișinău, Moldova
• Gender: Male
• Home: Albişoara 18 4, 1, 2, MD-2001 Chișinău (Moldova)

About Myself

Motivated Customer Support Agent with proven experience in client communication and problem resolution. Strong interest in technology and design, with growing expertise in Swift development.

Work Experience

Shannon Vale Foods Limited - Clonakilty, Cork, Ireland
Production Employer
[06/07/2022 - 16/08/2022]

• Operated machinery and equipment for processing poultry products (e.g. cutting, breading, stuffing, cooking) according to standard operating procedures.
• Prepared raw material and ingredients, ensuring correct weights and proportions for product recipes.
• Maintained hygiene, cleaning, and sanitation of work areas, equipment, and tools following HACCP and company safety standards.
• Checked products during production for quality and compliance (appearance, labeling, packaging).
• Packed, weighed, and labelled finished products for dispatch, ensuring all packaging meets specification.
• Assisted with maintaining stock levels of raw materials and packaging supplies.
• Worked as part of a team to meet daily/weekly production targets.
• Followed health & safety rules, wearing protective clothing and using safe handling practices.

Extra-Formam SRL – Chișinău, Moldova
Data centre operators
[01/11/2023 - 26/01/2024]

• Collected and verified customer data for a governmental utility project related to meter (contor) monitoring and registration.
• Contacted citizens and assisted them in updating or correcting personal and technical information in the system.
• Supported customers by phone and in person with questions about meter readings, billing data, or system registration.
• Entered and maintained accurate information in the company database and government reporting platform.
• Ensured confidentiality and compliance with data protection regulations (GDPR).

B.C Victoriabank SA – Chișinău, Moldova
Call center agent
[26/04/2024 - 08/08/2024]

• Provided exceptional customer service by addressing inquiries, resolving issues, and offering support for banking products and services through phone, email, and in-person communication.
• Assisted customers with account management, transactions, and troubleshooting technical problems related to online banking and mobile apps.
• Guided clients through the application processes for loans, credit cards, and other financial products, ensuring clear communication and accuracy.
• Handled escalated customer complaints, ensuring timely resolution and maintaining customer satisfaction.
• Educated customers on various banking services, policies, and security procedures, improving their understanding and ensuring compliance.
• Worked closely with internal departments (e.g., operations, compliance) to resolve complex customer issues and improve service delivery.

Stefanini EMEA - Chisinau, Moldova
Jr. Support Engineer
[09/09/2024 - 17/02/2025]

• Customer-oriented professional providing high-quality technical assistance and product support in fast-paced environments. Experienced in diagnosing and resolving software issues, guiding users through effective solutions, and maintaining a positive customer experience. Strong communicator with a focus on efficiency, precision, and continuous service improvement.

Key Responsibilities:

• Respond promptly to customer inquiries regarding software functionality, installation, configuration, and troubleshooting.
• Diagnose and resolve technical issues by analyzing logs, replicating problems, and applying appropriate solutions.
• Escalate complex or high-priority incidents to specialized engineering teams while maintaining transparent communication with clients.
• Deliver step-by-step user guidance and clear technical explanations in both written and verbal form.
• Document support cases, resolutions, and technical insights in the internal knowledge base for future reference.
• Provide structured feedback to development and QA teams to enhance product performance and user satisfaction.
• Contribute to optimizing internal support processes and improving response times.

Key Focus Areas:

• Customer satisfaction and retention
• Technical troubleshooting and problem analysis
• Clear communication and documentation
• Collaboration with cross-functional teams
• Continuous improvement of support workflows

Hot Software SRL – Chișinău, Moldova
Customer Support Agent Night Shift
[03/03/2025 - Current]

• Provide real-time assistance to customers through website live chat.
• Respond to inquiries, complaints, and requests in a timely and professional manner.
• Guide customers through product/service features and troubleshooting steps.
• Escalate complex issues to the appropriate team when needed.
• Maintain accurate records of customer interactions.
• Ensure high levels of customer satisfaction and a positive user experience.

Education and Training

Base Date Administrator
CEITI [01/09/2020 - 26/06/2024]
Address: Sarmizegetusa 48, MD-2032 Chișinău (Moldova)

Informatica și Științele Educaţiei
Universitatea Pedagogică de Stat Ion Creangă [01/09/2024 - Current]
City: Chişinău | Country: Moldova

Language Skills

• Mother tongue(s): Romanian, Russian
• Other language(s): English
  • Listening B2
  • Reading B2
  • Writing B2
  • Spoken Production B1
  • Spoken Interaction B2

Skills

• Microsoft Office / Network Troubleshooting, Computer Hardware and Software Installation / Microsoft Word / Troubleshooting Windows related Issues / Microsoft Excel / Troubleshooting network problems / Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access / Network Maintenance and Troubleshooting / Installing and operation of Microsoft XP, Windows 7,8 & 10 MS-Office, Installation and troubleshoot basic operating system / Social Media / C# / .NET / Python / BMC HELIX / I.T. Troubleshooting / HTML, Mac OS, MS Office, Troubleshooting, Ticketing Systems (Service Now), Windows. / Troubleshooting on Site/Remote / Ticketing systems BMC Remedy Service Now / Phone, email and chat communication skills / customer service / understand spoken English / communication / interact verbally in English / write English / troubleshoot / understand written English / query languages

Digital Skills Test Results

• Information and data literacy: Advanced Level 6/6
• Communication and collaboration: Advanced Level 6/6
• Digital content creation: Advanced Level 6/6
• Safety: Advanced Level 6/6
• Problem solving: Advanced Level 6/6