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Professional Summary

I am a hardworking and motivated person who achieved knowledge in the field through Business and Administration, Degree, with experience as a Human Resources Assistant for three years. Afterwards, for a private firm, I was working in a Health and Safety field, responsible for inducting new employees with Health and Safety procedures. I achieved relevant qualifications for this job twice. I decided I wanted a more challenging role, where I could build my skills and knowledge further using my previous experience and applied for the Customer and Business Support Apprentice for Medway Council, where I had built my knowledge and confidence in taking calls to support clients who need social services. I also supported administration tasks for my team. I had finished my ESOL courses at Entry 3 in reading, writing, and speaking. During my apprenticeship at Medway Council, I had the opportunity to continue my courses for Level 1 English in reading, writing, and speaking at City & Guilds. As well, I can speak fluently in two languages: Romanian and Russian. I am a communicative, friendly person able to work in a team, and I am always open-minded to learning new skills. I am looking to accomplish my duties in my best way.

Summary of Achievements

• Perform payroll functions, such as maintaining time-keeping information and processing and submitting the payroll.
• Process, verify, and maintain personnel-related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employees' leave.
• Process and review employment applications to evaluate qualifications or the eligibility of applicants.
• Negotiate bargaining agreements and help interpret employment contracts.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Explain company personnel policies, benefits, and procedures to employees or job applicants.
• Answer telephone calls and provide callers with information, take messages, or transfer calls to the appropriate individuals.
• Arrange for advertising or posting of job vacancies and notify eligible workers of positions available.
• Taking calls for social services and redirecting them to relevant departments.
• Producing and printing letters for the financial department.
• Updating relevant spreadsheets.
• Processing post and uploading this onto the social care system.
• Monitoring the incoming emails in the Social Care Admin email inbox and processing in accordance with requirements.

Key Skills

I am a collaborative team player who values teamwork and believes in the collective effort to achieve our targets and goals. I am proficient in using a variety of systems, software, and technologies. I am quick to adapt to new systems and can efficiently navigate software to enhance the customer support process.

Experience

• Human Resources Assistant
  Mar 2010 ‐ Mar 2012
  The Municipal Department for the Protection and Rights of the Child ‐ Chisinau, Moldova

• Human Resources Assistant
  Mar 2012 ‐ April 2015
  SRL "Studio Line" ‐ Chisinau, Moldova

• Volunteer
  Oct 2019 – May 2020
  Demelza Hospice Care for Children
  I was working at the till and sometimes ironing the clothes and arranging them on handle in correct size number.

• Retail Assistant
  Nov 2019 ‐ May 2021
  Primark Stores Limited

• Customer and Business Support Officer
  Medway Council
  January 2024 – present

Education

• Customer and Business Support Apprenticeship
  Medway Council
  Nov 2022 – January 2024

• City & Guilds Qualification:

  • English Level 1 Reading and Writing
    November 2022 – July 2023
  • English Level 1 Listening and Speaking

• Trinity College London:

  • ESOL Entry 3 Reading and Writing
    Sep 2021 – July 2022
  • Entry 3 Listening and Speaking
    Jan 2022 – July 2022

• Course "Safety and Health at Work"
  March 2014
  Labor Institute ‐ Chisinau, Moldova

• Business and Administration
  June 2009
  Academy of Economic Studies of Moldova ‐ Chisinau, Moldova