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Skills

• Tactful and diplomatic
• Skilled multi-tasker
• Meticulous attention to detail
• MS Office
• Deadline-oriented
• Focused on customer satisfaction
• Client relations and retention

Profile

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Languages

• English
• Romanian
• Russian

Employment History

Mass Market Customer Relations Manager, Moldindconbank JSC, Balti
June 2013 – August 2024

• Identified opportunities for upselling and cross-selling during interaction with customers increasing revenue generation.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Promoted various bank products and services leading to increased sales.
• Recommended loan approvals and denials based on customer credit worthiness.
• Opened customer accounts and provided smooth onboarding services.
• Processed account deposits, withdrawals and updates to meet customer needs.
• Adjusted client accounts with credits or debits matching current needs.
• Organised transfers to move money between customer accounts, between customers, and between businesses.

Education

Bachelor’s degree in Economics, Alecu Russo Balti State University, Balti, Moldova
September 2004 – June 2010