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Profile

Ambitious and adaptable individual with a background in computer science and hands-on experience with programming languages. Currently mastering CRM systems and aiming to apply my skills in a dynamic and growth-oriented team environment. CRM Manager with experience in implementing and administering CRM systems, managing customer databases, and launching marketing campaigns. Strong communication skills and ability to work effectively with clients and team members.

Education

• High School Diploma
  Graduated in Turkey with good results. Was accepted to Istanbul Teknik University, but chose to pursue professional courses instead to follow a different career path.

• Japonska-Polska University
  Poland
  Studied Database and Computer Science for over 3 years. During this time, learned several programming languages and gained a solid technical foundation. Later decided to change direction and is currently focusing on mastering a CRM system. Collaborated with peers on group projects, improving communication and teamwork skills while solving programming and database challenges.

Professional Experience

• CRM-Manager
  Georgia
  Experience in implementing and administering CRM systems, managing customer databases, and launching marketing campaigns. Possess strong analytical and marketing thinking, knowledge of Bitrix24, and skills in segmentation and sales funnel setup.

• Client Support Assistant
  Turkey
  Assisted individuals with various banking-related tasks, including opening bank accounts and resolving issues with money transfers. Provided clear communication and support to ensure smooth client experiences.

Languages

• Russian: Native
• Turkish: Advanced
• English: Upper-Intermediate

Courses

• C# Programming
  Turkey
  Studied C# for one year, focusing on object-oriented programming, syntax, data structures, and .NET fundamentals. Developed small projects and practiced explaining technical concepts to others, improving teamwork and communication skills through coding discussions, problem-solving, and peer support.

Skills

• CRM Systems: Experience working with CRM platforms for managing client databases, setting up sales funnels, and supporting marketing campaigns.
• Customer Support & Communication: Helped clients with banking services, including account opening and transfer issues, ensuring clear communication and a positive experience.
• Problem Solving: Able to quickly understand and resolve client or system-related issues, especially in banking and CRM contexts.
• Programming Languages: Studied and practiced several programming languages during over 3 years in Computer Science. Applied skills in practical tasks and small projects.
• Interpersonal Communication: Skilled in building trust and understanding with clients and colleagues.
• Database Management: Understanding of relational databases, including data structuring, queries, and management during studies and practice.
• Teamwork and Collaboration: Able to work effectively in teams, contribute to shared goals, and communicate clearly with colleagues.
• Adaptability & Quick Learning: Eager to learn new systems and technologies. Quickly adapt to new environments and requirements.
• Analytical Thinking: Able to analyze client data, user behavior, or system problems to make decisions and recommend improvements.

Interests

Digital Art and Drawing, Swimming and Table Tennis, Archery and Horseback Riding, Exploring Technology, Personal Growth and Self-Education.