Загруженный файл CV

CONTACT

City of origin: Moldova, Bălți
City of residence: Romania, Iași

SKILLS

• Salesforce: object customization, data entry, sales pipeline configuration, report/dashboard creation, email automation workflows.
• HubSpot CRM: basic knowledge of lead management and marketing automation.
• Multichannel communication: email, SMS, phone calls, and face-to-face customer support.
• HTML
• CSS
• PostgreSQL

LANGUAGES

• Russian (native)
• Romanian (Advanced)
• English (Upper-Intermediate)
• French (Intermediate)

PROFESSIONAL SUMMARY

I’m a motivated and fast-learning professional with hands-on experience in customer communication and CRM systems like Salesforce and HubSpot. I’ve worked directly with clients in both retail and online settings, handling orders, follow-ups, and support. While working, I developed a strong interest in CRM tools and started learning how to use them to organize customer data, automate tasks, and improve client satisfaction. I'm now ready to grow in a sales or CRM-related role, where I can combine my communication skills and technical knowledge to support your team and help you build stronger customer relationships.

WORK EXPERIENCE

• AUGUST 2023 – JANUARY 2024
  Customer Service & CRM Assistant
  Foot-Store, Paris, France

• MARCH 2022 – JULY 2023
  Head Barista & Client Relations
  République of Coffee, Paris, France
  Managed communication with an average of 100+ customers weekly via email, SMS, phone calls, and in-person interactions.
  Entered and updated client information in Salesforce CRM for order processing, follow-ups, and customer inquiries.
  Supported eCommerce operations by maintaining accurate and up-to-date customer profiles.
  Delivered bilingual customer service in French and English, enhancing client experience and satisfaction.
  Delivered excellent customer service in a fast-paced coffee shop, communicating fluently in English and French.
  Trained and mentored new staff, ensuring high standards of customer interaction.
  Handled customer complaints and inquiries effectively, contributing to repeat business.