Middle L2 Customer Support Specialist

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

What You’ll Be Driving:

Resolving moderately complex technical incidents related to sports feeds and bet settlement;
Performing root cause analysis and preparing incident reports;
Collaborating with traders, client teams, and feed providers;
Maintaining and regularly updating internal documentation and technical guidelines;
Actively monitoring SLA compliance by reviewing queues for aging or inactive tickets;
Escalating stalled incidents to the appropriate support tier (L1 or L3);
Ensuring synchronized status updates between internal systems;
Handling client escalations by updating status flags, escalating to L3, and notifying team leads;
Coordinating communication flow between L1 and L3 teams for escalated issues.

What Makes You a GR8 Fit:

1+ year of experience in Customer or Technical Support;
Familiarity with Jira and SQL;
Basic understanding of working with incidents, logs, and APIs;
English proficiency at Upper-Intermediate or higher;
Analytical mindset and willingness to dive into technical details;
Good communication skills and ability to work collaboratively in a team;
Flexibility and eagerness to grow in a dynamic support environment.

Will be a plus:

Experience with Grafana;
In-depth understanding of sports market structures, bet types, and settlement processes.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

Sports – gym, yoga, or any activity to keep you active;
Medical – insurance and wellness services;
Mental health– therapy or coaching support;
Home office – ergonomic furniture, gadgets, and tools;
Languages – courses to improve or learn new skills.

Work-life

Parental support with paid maternity/paternity leave and monthly childcare allowance;
20+ vacation days, unlimited sick leave, and emergency time off;
Remote-first setup with full tech support and coworking compensation;
Regular team events – online, offline, and offsite;
Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values
GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
OWN YOUR GAME: we take initiative and own what we do;
ACCELER8: we move fast, focus smart, and keep it simple;
CHALLENGE ACCEPTED: we grow through challenges and stay curious;
BULLETPROOF: we’re resilient, ready, and always have a plan.

Apply here - https://grnh.se/xhv396s2teu

APPLY HERE