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PROFESSIONAL SUMMARY

Motivated and detail-oriented professional with experience in customer support, operations, and digital marketing. Proven ability to manage multiple tasks in fast-paced environments, coordinate workflows, and communicate effectively with clients. Skilled in CRM systems, data management, and problem-solving, with a strong focus on efficiency and customer satisfaction. Eager to transition into a dispatcher role and apply strong organizational and communication skills to optimize logistics operations.

WORK EXPERIENCE

Kitchen Operations Assistant (Seasonal), Tugboat Inn - USA
Summer 2025

• Worked in a fast-paced, high-pressure environment with strict timing.
• Managed multiple tasks simultaneously while maintaining quality standards.
• Collaborated with team members to ensure efficient workflow.
• Demonstrated strong time management and reliability.

Operations Assistant (Seasonal), Harbour Towne Inn - USA
Summer 2025

• Maintained operational efficiency in a structured, detail-oriented environment.
• Followed daily schedules and procedures to meet performance standards.
• Handled responsibilities independently with minimal supervision.
• Demonstrated adaptability and consistency in task execution.

Email Marketing Assistant, One Hand – Iași, Romania
Oct 2024 - May 2025

• Managed and updated CRM databases with high accuracy.
• Assisted in planning and executing email campaigns and outreach.
• Maintained organized contact lists and segmentation for targeted communication.
• Supported campaign tracking and performance reporting.

Chat Support & Marketing Manager, YouBaby&Co - Dubai, UAE
June 2023 - Feb 2024

• Handled customer inquiries via live chat and email with fast response times.
• Managed customer data and follow-ups using CRM systems.
• Assisted in digital marketing campaigns and customer engagement strategies.
• Improved customer satisfaction through clear and efficient communication.

EDUCATION

Bachelor of Business Administration
Lauder Business School | Viena, Austria

TECHNICAL SKILLS

• Google Workspace (Docs, Sheets, Drive, Calendar)
• Microsoft Office (Excel - basic/intermediate)
• Email Communication & Management
• Data Entry & Database Management

KEY SKILLS

• Communication & Customer Support
• Multitasking & Time Management
• Problem-Solving
• Attention to Detail
• Fast Decision-Making
• Organization & Task Prioritization
• Adaptability & Reliability
• Stress Management (Work Under Pressure)
• Teamwork & Coordination
• Basic Logistics Understanding