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LIMBI

• Engleza C1

EXPERIENŢE

• Professional Experience Hotel Manager (Work & Travel Program)
  • Location: Northstar California, Tahoe
  • Key Accomplishments:
    • Managed High-End Clientele: Successfully managed relationships with demanding, high-net-worth guests (VIPs), ensuring a service level that consistently resulted in positive feedback and increased guest retention rates.
    • Operational Optimization: Streamlined check-in/check-out and booking processes, reducing waiting times and improving overall operational flow.
  • Core Responsibilities:
    • Daily supervision and coordination of all operational departments (front desk, housekeeping, maintenance).
    • Direct management of the operational budget and supply inventories to maintain high quality standards.
    • Prompt and effective resolution of all complaints or crisis situations, consistently maintaining a standard of excellence in hospitality.
• Hospitality Specialist
  • Location: The Netherlands
  • Key Accomplishments:
    • Multilingual Communication: Excelled in cross-cultural communication, serving a large international clientele—a crucial skill for quickly establishing rapport in remote sales.
    • Ancillary Sales (Upselling): Contributed to secondary revenue growth by actively and persuasively promoting additional services and packages.
  • Core Responsibilities:
    • Ensuring an unforgettable experience for guests, from arrival to departure.
    • Handling and managing bookings and correspondence (email, phone) in a professional and prompt manner.
    • Close collaboration with the team to maintain high service performance throughout the shift.

CORE SALES & CLOSING EXPERTISE

• Consultative Sales Mastery:

  • Expertise in value-based selling, focusing on identifying prospects' deepest pain points and positioning the high-ticket offer as the definitive solution.
  • High-Integrity Closing: Proven ability to guide high-intent prospects to a firm decision with integrity, focusing on long-term commitment and results.
  • Advanced Objection Handling: Proficient in neutralizing complex financial and commitment objections through strategic communication.
  • Rapport Building (Virtual): Exceptional capability to establish immediate trust and strong connection with high-level individuals via virtual platforms.

• Communication & Mindset Elite:

  • Active Listening: Specialized skill in listening for underlying motives, needs, and desires, ensuring the sales conversation is always needs-based, not pushy.
  • Persuasion & Authority: Communicates with conviction and authority, positioning the offer as a necessary investment, not an option.
  • Goal-Oriented Financial Drive: Strong intrinsic motivation and focus on achieving high OTE through consistent quota attainment and revenue generation.

• Technical & Operational:

  • Remote Work Proficiency: High level of self-discipline, time management, and ability to manage a busy calendar and pipeline independently from a home office.
  • CRM & Pipeline Management: Experienced with customer relationship management (CRM) tools for tracking, forecasting, and managing lead flow efficiently.
  • Digital Presentation Skills: Ability to deliver high-impact, professional presentations and enrollment calls via video conferencing.

EDUCAŢIE

• Bachelor's Degree in Pastoral Theology, Babeş-Bolyai University (UBB)
  • Cluj-Napoca, 2021-2025
  • My degree in Pastoral Theology from the Faculty of Orthodox Theology, Babeş-Bolyai University, provided intensive training in crucial, transferable high-ticket skills:
    • Consultative Communication & Active Listening: I was rigorously trained to handle sensitive, complex discussions, identifying underlying needs and pain points with empathy.
    • Conviction and Integrity: The curriculum instilled strong ethical foundations and the ability to communicate with profound conviction and authority.
    • High-Stakes Presentation & Persuasion: I developed robust public speaking and persuasive presentation skills necessary to articulate value and guide prospects through complex enrollment decisions.