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Social Worker/ Dispatcher

PROFILE
Dispatcher/Logistics Coordinator with hands-on experience in U.S. trucking operations, load booking, broker negotiation, and driver coordination. Strong background in high-volume calling, sales, and resolving issues in real time. Excellent communication skills and the ability to perform under pressure.

LANGUAGE PROFICIENCY
Russian - fluent
English - C1
Romanian - basic

EDUCATION
California State University
2019-2021
BA Social Science

WORK EXPERIENCE

SALES AGENT
Dynino
Oct 2025-present

• Sell international airline tickets via phone and chat
• Assist customers with complex routing, fare rules, and problem resolution.
• Handle high-stress situations calmly and professionally.
• Use CRM systems, follow accuracy standards, and provide top-tier customer service.

AWARDS & CERTIFICATIONS

• Psychological First Aid - 2020
• Floral Design - Jan 2021

RECRUITER
Trucking 42
May 2022-Aug 2022

• Made up to 100 cold calls/day to recruit U.S. drivers.
• Negotiated conditions, handled objections, increased driver interest.

SKILLS

• Dispatcher / Load Booking / Driver & Broker Communication
• CRM, DAT, Excel, Word, PowerPoint
• High-volume calling, multitasking, problem-solving
• Stress tolerance and fast decision-making

DISPATCHER TRAINING
Trucking&Going
Oct 2022-Dec 2022

• Booked 2-3 loads independently (dry van / reefer).
• Worked in TMS system (tracking, scheduling, updating load status).
• Communicated with brokers about rates, lanes, and load details.
• Assisted drivers, solved route delays and time-sensitive issues.
• Handled paperwork: BOL, POD, check calls.