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Dispatch & Operations Support

Professional Summary

Reliable and organised professional with experience in operations support and client interaction (payments, refunds, e-commerce). Transitioning into dispatch and logistics coordination, currently enhancing skills in route monitoring, driver communication, and dispatch software.

Professional Experience

Amazon E-Commerce Project (Self-Project) Owner / Payment Operations Manager | Apr 2020 - Mar 2022

• Managed an online retail store handling Amazon Payments, PayPal, and Stripe transactions.
• Executed full refund and return processes while maintaining financial accuracy and fraud prevention.
• Analyzed transaction anomalies, reduced chargeback rate by 20% through proactive communication.
• Learned fundamentals of billing systems, payment gateways, and dispute resolution.

Inginer Al, Moldova, Chisinau CRM Administrator Trainee / Freelancer | 2025 - 2025

• Created dashboards and reports to support data-driven decisions.
• Built automated workflows and triggered actions to streamline business processes.
• Assisted teams with CRM adoption, training, and troubleshooting.

Foot-Store, Paris Customer Service & CRM Assistant | 2023 - 2024

• Processed and managed refunds, payment inquiries, and order disputes via Salesforce CRM.
• Resolved over 100+ weekly customer requests (email, chat, phone) while maintaining SLA compliance.
• Assisted in verifying customer payment data and ensuring accurate reconciliation with finance reports.
• Improved internal response flow by identifying repetitive issues and documenting resolution patterns.

Technical & Accounting Skills

• Dispatch support: scheduling, driver coordination, route monitoring (in training)
• Operations & logistics understanding
• Data entry, reporting, Excel & Google Sheets
• Clear communication, problem solving, multitasking

Languages

• Russian (Native)
• Romanian (Advanced)
• English (Upper-Intermediate)
• French (Upper-Intermediate)
• Ukrainian (Basic)