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PROFILE Versatile and organized professional with over 10 years of experience spanning logistics, hospitality, customer service, and banking. Skilled in managing teams, coordinating complex operations, and ensuring smooth workflows in fast-paced environments. Recognized for excellent communication skills, attention to detail, and commitment to delivering high-quality service. Proven ability to lead multicultural teams, solve problems efficiently, and maintain high standards of client and customer satisfaction.

EMPLOYMENT HISTORY

Jan 2025 — Present
Logistics Coordinator, Atlas Freight
Chişinău, Moldova

• Manage a fleet of five trucks with diverse drivers and trailer types
• Negotiate rates, secure profitable loads, and ensure optimal operations
• Monitor deliveries in real-time and resolve issues on the road
• Maintain constant communication with drivers, brokers, and shippers

Jun 2023 — Oct 2024
Duty Manager, Courthouse Hotel Soho
London, England

• Oversaw daily hotel operations and coordinated all departments
• Trained and scheduled staff, ensured service quality and guest satisfaction
• Handled guest complaints professionally and maintained 5-star standards

Nov 2022 — Jun 2023
Front of House Supervisor

• Supervised front desk operations, managed scheduling and guest relations
• Ensured seamless check-in/check-out and maintained guest service excellence

Mar 2022 — Nov 2022
Receptionist

• Checked guests in and out, handled administrative tasks and inquiries
• Supported management by maintaining records and resolving guest issues

Feb 2022 — Mar 2022
Concierge

• Assisted guests with personalized recommendations, bookings, and tours

Oct 2021 — Feb 2022
Food & Beverage Assistant

• Provided high-standard service in restaurant operations
• Developed understanding of luxury hospitality standards

Jul 2019 — Aug 2021
On-Board Host, Elior (South Western Railway)
Bournemouth, England

• Delivered excellent customer service to passengers
• Managed buffet car operations, handled payments, and ensured safety compliance

Jan 2018 — Jan 2019
Data Entry Operator, MobiasBank – Groupe Société Générale
Chișinău, Moldova

• Entered and verified data for the “eTransformare” project
• Ensured accuracy and completeness of client files
• Supported administrative operations and document control

Apr 2014 — Jan 2018
Warehouse Associate, Orbico Group
Chișinău, Moldova

• Handled inventory management, loading/unloading, and forklift operation
• Coordinated daily tasks and maintained safety compliance

EDUCATION

Oct 2020 — Jul 2024
Undergraduate, Buckinghamshire New University
London, England
BA (Hons) Business Management

Sep 2013 — Jun 2016
Undergraduate, Academy of Economic Studies of Moldova
Chișinău, Moldova
Licentiate in Economic Sciences, Marketing and Logistics

SKILLS

• MS Office
• Team leadership and communication
• Logistics and dispatch software
• Problem-solving and decision-making
• Data entry and administrative management
• Time management and organization
• CRM tools
• Fleet management tools
• Customer service excellence
• Negotiation and adaptability

LANGUAGES

• Romanian: Native speaker
• Russian: Native speaker
• English: Very good command

COURSES

• Learning How To Learn, Deep Teaching Solutions
• Introduction to Data Analysis with Excel, DataQuest
• Fundamentals of SQL, DataQuest

REFERENCES

Available upon request