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WORK EXPERIENCE
06/15/2024 - 08/12/2025
T&M Cargo and Logistics
Dispatcher (Reefer & Amazon)

• Planned and dispatched Amazon and Reefer loads across multiple regions.
• Communicated with drivers and brokers to ensure on-time delivery
• Tracked shipments, updated load statuses, and resolved delivery issues
• Negotiated rates and scheduled backhauls to maximize truck utilization
• Maintained daily logs, ELD records, and load confirmations accurately

02/15/2024–06/01/2024
Operation Manager and Dispatcher
CAPONE TOWING RECOVERY LLC
Operation Manager;

• Supervised and managed drivers to ensure efficient daily operations.
• Handled customer inquiries, resolved issues, and coordinated service logistics.
  Dispatcher;
• Received and dispatched service calls to drivers efficiently.
• Guided drivers on vehicle issues, locations, and job requirements.

12/25/2023 - 02/15/2024
Driver and Customer Support
CAPONE TOWING RECOVERY LLC
Driver;

• Operated tow trucks to assist customers with vehicle recovery and transportation.
• Responded to emergency roadside assistance calls and provided timely service.
• Ensured vehicle safety during loading, unloading, and transportation.
  Dispatcher While Working as Driver;
• Operated tow trucks while independently managing dispatch for service calls.
• Received customer calls, assessed issues, and dispatched myself to job locations.
  Customer Support (Part-time, concurrent)
• Responded to customer calls and emails, updated clients on ETA and service status.
• Investigated and resolved billing/dispute inquiries, escalating complex cases to management.
• Used company CRM / dispatch software to document interactions and follow-ups.

11/13/2022–12/25/2023
Car Hauler Driver
GATA TRANSPORT LLC

• Transported 3–4 vehicles across different states safely and efficiently.
• Independently handled dispatch, planning routes, and coordinating deliveries.

07/21/2022–11/13/2022
Car Hauler Driver
NETLOG LLC

• Performed the same duties as in my previous role, handling car hauling, self-dispatching, and coordinating with brokers and dealers.

05/18/2021–06/08/2022
RVs and Motorhome Hauler
SKYPOINT TRANSIT

• Transported RVs and motorhomes across various states safely and efficiently.
• Coordinated logistics, self-dispatched routes, and ensured timely deliveries.
• Maintained vehicle safety, compliance, and communication with clients.

08/22/2019–04/13/2021
Car Hauler Driver
EGE TRANSPORT LLC

• Delivered mobile homes, boats, RVs, and motorhomes across states.

EDUCATION INFORMATION
2015-2019
Sivas Cumhuriyet University,
Department of Metallurgy and Materials Engineering

LANGUAGE
Native Language
Turkish
Other Language
English

Driving licence B

UNDERSTANDING
Listening
Reading
C2
C2

SPEAKING
WRITING
Spoken interaction
Spoken production
C2
C2
C2