Europass

WORK EXPERIENCE

Nationality: Moldovan, Romanian
Date of birth: 30/03/2001
Place of birth: Edinet, Moldova
Home: Soseaua Bucovinei 17, Edinet (Moldova)

GDRT (Project Peppa) - Bucharest, Romania

Volunteer point coordinator
[28/02/2022 - 31/08/2022]

• Managed flight reservations and assisted travelers with ticketing needs.
• Arranged short-term and long-term accommodation for incoming passengers.
• Organized airport-city transportation and coordinated passenger transfers.
• Provided food, basic support, and on-site assistance to travelers.
• Offered translation and interpretation in interactions with staff and authorities.
• Supported passengers with documentation, forms, and administrative procedures.
• Communicated and negotiated with airline companies and partner organizations.
• Collaborated with multiple NGOs and institutional partners to ensure smooth operations.

Zara Home - Poznan, Poland

Quality Control
[10/10/2022 - 22/04/2024]

• Monitored service quality and ensured compliance with operational standards.
• Identified issues in workflows and suggested improvements.

Nokia - Beringe, Netherlands

Quality Manager
[01/05/2024 - 01/11/2024]

• Led quality assurance processes and set performance standards.
• Monitored service delivery and ensured regulatory compliance.
• Developed improvement plans based on identified gaps.
• Coordinated cross-team efforts to maintain consistent quality.

DP World - Tilburg, Netherlands

Outbound Agent
[14/11/2024 - 24/11/2025]

• Consistent achievement of outreach targets and campaign goals.
• Strong analytical skills for tracking.
• Accurate flow management and structured follow-up processes.
• Problem-solving mindset and flexibility in handling diverse client scenarios.

EDUCATION AND TRAINING

Bachelor in Geography of Tourism
University of Bucharest [01/10/2019 - 31/08/2021]
City: Bucharest | Country: Romania

LANGUAGE SKILLS

Mother tongue(s): Romanian | Russian
Other language(s):

• English

  • LISTENING C1
  • READING C1
  • WRITING C1
  • SPOKEN PRODUCTION C1
  • SPOKEN INTERACTION C1

• Ukrainian

  • LISTENING C1
  • READING C1
  • WRITING A2
  • SPOKEN PRODUCTION B1
  • SPOKEN INTERACTION B1

• Polish

  • LISTENING B1
  • READING B2
  • WRITING A2
  • SPOKEN PRODUCTION B1
  • SPOKEN INTERACTION B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

• Microsoft Office
• Good communication skills
• Adaptation to diverse and multi-cultural dialogue
• Critical Analysis and Problem Solving
• Participatory decision-making
• Multitasking, ability to work under pressure
• Self-control
• Self Motivation
• Emotional Intelligence
• Highly adaptable in fast-paced environments
• Good listener and communicator
• Ability to work under routine and stressful situations in an accurate and timely manner
• Multilingual and Intercultural Communication