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Costumer Support & Ticketing Agent

About Me

Positive and motivated man who loves travel and learning new things. Strong communication skills, flexible, and quick to adapt. Enjoys working with people and solving challenges in a friendly way.

WORK EXPERIENCE

Republic of Moldova, Chisinau
Aug 2023 - Aug 2025
“Business-Skies”
Costumer support & ticketing agent

• Deliver high-quality customer support by managing flight reservations, ticketing, and special requests for business-class passengers.
• Respond promptly and accurately to client inquiries regarding flight schedules, seat availability, and ticket pricing.
• Handle ticket modifications, cancellations, and refunds in compliance with airline and company policies.
• Assist clients with complex itineraries and offer alternative solutions in cases of delays or travel disruptions.
• Utilize GDS systems to issue and reissue tickets, ensuring accuracy in bookings and seat assignments.
• Resolve customer concerns with professionalism and escalate issues to supervisors when appropriate.
• Stay updated on airline regulations, ticketing procedures, and industry developments to provide clients with the latest information.
• Foster long-term client relationships through consistent support and proactive follow-up.
• Train junior employees.

Jan 2021 - Jul 2023
ITN

• Background in sales and client relationship management.
• Strong analytical and problem-solving abilities.
• Demonstrated empathy and customer-focused approach.
• Exceptional attention to detail and accuracy.

Feb 2019 - Sep 2021
KIVORK

• Find the best travel options and prices based on client needs.
• Book flights, hotels, and other services, ensuring all preferences are met.
• Solve booking issues, flight changes, and customer concerns quickly.
• Handle rebookings, cancellations, refunds, and payments accurately.
• Contact airlines and suppliers to confirm or adjust bookings.
• Provide excellent customer service to corporate clients.
• Build and maintain good relationships with travel suppliers and partners.

EDUCATION

Completed Advanced Training in Customer Support & Ticketing Systems
Acquired in-depth knowledge of customer service strategies, effective communication, and professional handling of client requests through ticketing platforms.
2019-2020

Technical secondary school
2009-2012

SKILLS

• Familiar with GDS systems and experienced in the travel industry.
• Highly adaptable with a flexible work approach.

LANGUAGE

English, Russian, Romanian