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WORK EXPERIENCE

Jul 2020 – Present
Manager (Reservations)
Al Marsus International | One-stop travel solution | Chattogram, Bangladesh.

• Oversee and manage reservation operations, ensuring smooth coordination between clients and service providers.
• Use industry-standard Global Distribution Systems (GDS) like Sabre and Galileo to process flight bookings efficiently.
• Optimize booking processes for flights, hotels, and travel packages to meet customer needs efficiently.
• Develop and implement strategies to increase customer satisfaction and enhance service quality.
• Collaborate with teams to provide the best travel deals and packages for clients.
• Handle client complaints and inquiries, ensuring quick and effective resolutions.

Mar 2016 – Mar 2019
Outlet Manager
Halia - Aroi Thai | Malaysia

• Ensured the consistent preparation and delivery of high-quality food and beverages.
• Provided clear direction to employees on operational and procedural matters.
• Managed cash handling and receipts in strict accordance with restaurant policies and procedures.
• Completed all required paperwork, including reports, forms, and schedules, in a well-organized and timely manner.

Jul 2014 – Mar 2016
Supervisor
Heritage Village | Malaysia

• Supervised daily resort operations, ensuring smooth functioning of all services.
• Coordinated with staff to deliver exceptional guest services and uphold resort standards.
• Assisted in the planning and execution of events and activities for guests.
• Monitored staff performance and provided on-the-job training to enhance service quality.
• Liaised with vendors and suppliers to ensure timely delivery of resources and services.

EDUCATION

• 2013: Kamil Masters in Hadith | Islamic University, Kushtia, Bangladesh, CGPA: 3.85/4
• 2011: Fazil (Equivalent Bachelor) | Islamic University | Kushtia, Bangladesh, First Class
• 2005: Alim (Equivalent Higher Secondary) | Puichari Islamia Fazil Madrasha, GPA: 4.08/5
• 2003: Dhakil (Equivalent Secondary) | Puichari Islamia Fazil Madrasha, GPA: 4.17/5

PROFESSIONAL QUALIFICATION

• 2021: Bachelor of Laws (LLB) | National University, Bangladesh.

TRAINING

• 2020: Entrepreneurship | e-Commerce Association on Bangladesh (e-CAB), 03 months
• 2020: e-Commerce | WTO Cell, Ministry of Commerce, Bangladesh, 11 days

LANGUAGES

• Mother tongue: Bengali
• Other languages:
  • English – Good command over reading, writing, listening, and speaking
  • Hindi – Fluent
  • Malay – Fluent

PERSONAL SKILLS

• Communication skills: Impeccable written and spoken communication skills gained through multiple experiences.
• Organizational skills:
  • Administration: Highly skilled in organizing and managing day-to-day operations, ensuring smooth workflow and efficient resource utilization.
  • Leadership: Effective leader with a demonstrated ability to motivate and guide teams to achieve business goals.
  • Feedback: Capable of providing constructive feedback to enhance team performance and foster a positive work environment.

JOB-RELATED SKILLS

• Reservations (GDS) like Sabre and Galileo, & Customer Service Management
• Team Leadership & Staff Supervision
• Hospitality & Food Service Operations
• Business Administration & Strategic Planning
• E-Commerce & Entrepreneurial Management
• Excellent Feedback and Communication Skills

COMPUTER SKILLS

• Good command of Microsoft Office™ tools: Word, Excel, PowerPoint, etc.
• Email, internet browsing, proficient with departmental software

REFERENCES

• Dr. A N M Kazi Harun Ur Rashid, Professor, University of Chittagong, Bangladesh.
• Md. Rohul Kader, Assistant Officer, Islami Bank Bangladesh Ltd.