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PROFILE SUMMARY

My experience is as a Retail Sales Assistant with strong customer service and communication skills. I have experience in boosting sales through excellent product knowledge and presentation. Skilled in handling cash, inventory, and maintaining store standards. Dedicated to providing a positive shopping experience and achieving team goals.

EXPERIENCE

Shapno Super Shop, Sherpur Town, Sherpur - Retail Sales Associate
OCTOBER 2023 - PRESENT

• Greet and assist customers in finding products that meet their needs.
• Provide detailed information about items, promotions, and store policies.
• Maintain product displays, shelves, and overall store cleanliness.
• Handle cash, card, and digital payments accurately at the checkout.
• Meet and exceed daily or monthly sales targets.
• Manage stock levels and assist in inventory control.
• Resolve customer complaints and ensure customer satisfaction.
• Collaborate with team members to improve sales performance.
• Follow company procedures, safety rules, and store policies.
• Report sales trends and customer feedback to supervisors.

Shapno Super Shop, Sherpur Town, Sherpur - Retail Sales Assistant
JUNE 2022 - SEPTEMBER 2023

• Welcome and assist customers in selecting and purchasing products.
• Provide product information, promotions, and recommendations.
• Handle cash, card, and online transactions accurately.
• Keep shelves, displays, and the store neat and organized.
• Help with stock management, labeling, and inventory updates.
• Meet sales targets and support team performance.
• Resolve customer inquiries and complaints professionally.
• Follow store policies, safety, and company guidelines.

EDUCATION

National University, Dhaka - Bachelor of Arts
SEPTEMBER 2007 - AUGUST 2012

• Engaging in critical reading, writing, and research across humanities and social science subjects.
• Participating in lectures, seminars, and group discussions to develop analytical and communication skills.
• Completing assignments, projects, and presentations to demonstrate subject understanding.
• Conducting independent research and developing problem-solving and creative thinking abilities.
• Maintaining academic integrity and meeting deadlines for coursework and examinations.

M M Memorial College, Dewangonj - Higher Secondary Certificate (HSC)
JUNE 2005 - JULY 2007

• Attending classes regularly and actively participating in discussions on humanities and social science subjects.
• Completing assignments, projects, and exams within given deadlines.
• Developing skills in critical thinking, writing, and communication through coursework.
• Engaging in cultural, creative, and social activities related to Arts subjects.
• Maintaining discipline, teamwork, and responsibility in both academic and extracurricular tasks.

Dhanua Kamalpur Co-Operative High School, Kamalpur - Secondary School Certificate (SSC)
JANUARY 2003 - MARCH 2005

• Completing homework, classwork, and projects on time with dedication.
• Developing basic skills in communication, creativity, and critical thinking.
• Participating in school activities, cultural programs, and group work responsibly.

SKILLS

• Excellent customer service and communication skills.
• Product knowledge and upselling ability.
• Cash handling and POS (Point of Sale) operation.
• Teamwork and collaboration
• Inventory management and stock replenishment
• Problem-solving and conflict resolution
• Attention to detail and time management.
• Ability to meet sales targets.
• Positive attitude and professional appearance.
• Language: Bangla (Fluent), English (Fluent).

Language levels:

• Bangla (4/5)
• English (4/5)