Fișier CV încărcat

Strong background in B2C sales, client consultation, and handling customer requests.
Skilled in clear business communication, managing a high workload, and maintaining
professionalism under pressure. Highly organized, adaptable, and ready to work in a
fast-paced environment, support customers, resolve issues effectively, and
communicate confidently in English.

PROFESSIONAL
EXPERIENCE
SA "MoldTelecom" 04/2019 - 11/2023

• Responsibilities:

  • Conducted active sales of telecom services (internet, TV, mobile plans).
  • Processed applications, handled documentation, and worked with company databases.
  • Ensured high service quality and resolved customer issues and conflicts.
  • Managed inbound and outbound calls, providing full client support.
  • Performed daily outreach to 20-30 customers.

• Achievements:

  • Consistently met or exceeded monthly sales targets.
  • Increased average order value through cross-selling and personalized offers.
  • Maintained a high customer satisfaction score (90%+ positive feedback).
  • Trained new employees and supported their onboarding process.

HARD SKILLS
SOFT SKILLS

• CRM systems & ticket processing
• Documentation workflow & attention to detail
• Customer support (phone, chat, email)
• Sales & cross-selling
• Service quality control
• Strong communication and client-handling skills
• High stress tolerance and ability to stay calm under pressure
• Fast learning, adaptability, and self-organization
• Problem-solving and conflict resolution
• Team collaboration and customer-centric mindset

EDUCATION
Master's Degree in Administration Sciences
Comrat State University (2016-2021)

LANGUAGES
English (B1+) and Romanian (B1)
Russian (Native)